Sakshi Gupta
New Delhi
Summary
Results-driven Senior Counselor at DR HAROR'S WELLNESS, recognized for implementing effective upselling strategies that substantially improved customer satisfaction and streamlined sales processes. Expertise in cross-selling techniques and sales consultation has led to significant client growth, consistently surpassing sales targets through innovative solutions and market insights. Strong interpersonal communication skills complement a strategic approach to sales, fostering lasting client relationships.
Overview
11
11
years of professional experience
Work History
Senior Counselor
DR HAROR'S WELLNESS
NEW DELHI
01.2023 - Current
- Met with clients to understand individual needs and develop personalized counseling plans.
- Advised management on enhancing operations and marketing strategies according to customer buying behavior.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Analyzed customer feedback to identify areas of improvement in sales process.
- Reduced process lags by training employees on best practices and protocols.
- Analyzed market competitors' behaviors to remain informed on developments.
Sales Counselor
COSMOHOLIC SKIN CLINIC
New Delhi
08.2022 - 12.2022
- Organized sessions with potential customers and addressed their needs and queries.
- Created tailored sales strategies to effectively market services to clients.
Sales Counselor
VLCC HEALTHCARE PVT LTD
NEW DELHI
01.2019 - 12.2021
- Initiated follow-up calls after sales closure to ensure customer satisfaction.
- Networked with local community groups and organizations to promote referrals.
- Resolved customer inquiries promptly and professionally.
Laser Technician
VLCC HEALTHCARE PVT LTD
NEW DELHI
11.2017 - 12.2018
- Offered skin rejuvenation and cellulite reduction therapy services to clients.
- Programmed laser machines for specific cutting jobs according to customer specifications.
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
Skin Therapist
DERMATECH PVT LTD
NEW DELHI
11.2015 - 10.2017
- Inspected client's skin to determine best courses of treatment.
- Learned new techniques and complete chemical peel processes.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
- Educated clients on skin care procedures and products.
Skin Therapist
ATELIER AESTHETIC CLINIC
NEW DELHI
03.2014 - 10.2015
- Offered skin rejuvenation and cellulite reduction therapy services to clients.
- Performed facial treatments, including cleansing, exfoliation, extractions, masks and massage.
- Scheduled patient consultations and treatments using medical software.
- Conducted regular maintenance checks on equipment used during treatments.
Education
Bachelor of Arts - Economics
P.G.D.A.V COLLAGE
NEW DELHI 04-2017
GED -
R.S.K.V SCHOOL
NEW DELHI03-2014
2 YEARS DIPLOMA - COSMETOLOGIST
MEERABAI INSTITUTE OF TECHNOLOGY
NEW DELHI03-2013
Skills
- Upselling strategies
- Cross-selling techniques
- Closing deals
- Sales consultation
- Cold calling
- Sales closing
- Client Acquisition Process
- Prospective Client Outreach
Timeline
Senior Counselor
DR HAROR'S WELLNESS
01.2023 - Current
Sales Counselor
COSMOHOLIC SKIN CLINIC
08.2022 - 12.2022
Sales Counselor
VLCC HEALTHCARE PVT LTD
01.2019 - 12.2021
Laser Technician
VLCC HEALTHCARE PVT LTD
11.2017 - 12.2018
Skin Therapist
DERMATECH PVT LTD
11.2015 - 10.2017
Skin Therapist
ATELIER AESTHETIC CLINIC
03.2014 - 10.2015
Bachelor of Arts - Economics
P.G.D.A.V COLLAGE
GED -
R.S.K.V SCHOOL
2 YEARS DIPLOMA - COSMETOLOGIST
MEERABAI INSTITUTE OF TECHNOLOGY
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