Sakshi JHA
Ranchi
Summary
An experienced Hospitality professional with a strong background in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.Possesses excellent communication skills, both verbal and written, and demonstrates a keen ability to empathize with customers while efficiently addressing their concerns. Proficient in using various customer service software and tools, and capable of working in a fast-paced environment. Skilled in training and mentoring teams to enhance service quality and customer satisfaction. Known for a positive attitude, problem-solving abilities, and a commitment to providing exceptional service. Eager to contribute to the success of Hyatt by enhancing customer experiences and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Food & beverage supervisor
The Phoenician, a luxury collection Resort
Scottsdale
03.2023 - 03.2024
- Conduct food and beverage operations
- Manage F&B Inventory
- Oversee kitchen operations
- Conducting interviews for new hires
- Monitor adherence and regulations
- Resolves customer complaints or concerns
- Introducing new food and beverage additions to our menu
- Awareness regarding selling of particular beverage to associates
- Intraction session with our guests for wine sessions.
Guest relations supervisor
Sheraton Hotel
Zürich
08.2022 - 02.2023
- Providing information and upgrading our guest to different levels for marriott membership
- Checking up on Buffet Setup for Breakfast and dinner in our elite lounge
- Sending of Personalized cards to rooms for VVIP guests
- Local tour guidance to the guests like Place for Dining and for fun activities
- Making reservations in advance for local attractions for our guest.
F&B Service Trainee
Sofitel Mauritius L'imperial Resort & Spa
Mauritius
06.2019 - 11.2019
- Provide exceptional a la carte service to enhance guest satisfaction
- Organized recreational experiences for guests
- Handled guests requests and concerns
- Worked as restaurant supervisor for breakfast and lunch service (beach side seafood, Chinese, and teppanyaki restaurant).
Education
Master of Science, Digital Marketing and branding -
Business & Hotel Management School
Luzern, Switzerland02.2023
Bachelor of Science, Tourism Studies -
International institute of hotel management
Kolkata, West Bengal12.2021
High School Diploma, Science -
TATA DAV Public School
Ramgarh, Jharkhand03.2018
June. 2023 -
Robert Gordon University
Skills
- Adaptability
- Branding
- Business Management
- Communication
- Conducting interviews
- Problem solving
- Customer satisfaction
- Multi tasking
- Program Development
- Staff Development
- Employee Relations
- Talent management
Languages
- Hindi
- English
- German
References
- B.H.M.S. Business Hotel Management School, Head of student placement Department, Isabel.welter@bhms.ch, +41 41 248 70 02
Hobbies and Interests
- Traveling
- Reading fiction
- And volunteer work
Languages
Hindi
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Accomplishments
Associate of the month for 4 time ,Awarded by Marriott International .
Timeline
Food & beverage supervisor
The Phoenician, a luxury collection Resort
03.2023 - 03.2024
Guest relations supervisor
Sheraton Hotel
08.2022 - 02.2023
F&B Service Trainee
Sofitel Mauritius L'imperial Resort & Spa
06.2019 - 11.2019
Master of Science, Digital Marketing and branding -
Business & Hotel Management School
Bachelor of Science, Tourism Studies -
International institute of hotel management
High School Diploma, Science -
TATA DAV Public School
June. 2023 -
Robert Gordon University
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