Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Sakshi  Kamal

Sakshi Kamal

Customer Service
Ghaziabad, Uttar Pradesh

Summary

•Highly motivated Sales Associate with extensive customer service and sales experience.

•Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets.

•Consistently recognized for sales performance and excellence in customer service. Results-oriented sales worker engages with customers to help establish rapport.

• Proven track record of building customer relationships and successfully closing sales. •Committed to delivering exceptional customer service and exceeding sales goals.

•Skilled in building customer relationships and understanding customer needs.

•Strong communication and interpersonal skills for providing superior customer service.

• Highly proficient Senior Customer Service orientation and interpersonal and communicative skills to effectively handle multiple tasks in fast-paced environment.

• Consistently maximize satisfaction by offering every customer industry - leading service and support.

• Adaptable and responsive team player with unwavering dedication to retaining customers , boosting revenues and resolving conflicts.

• Proficient in using independent decision making skills and judgment to positively impact company success.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Senior Customer Service Representative

Micro Orbit
Ahemdabad
10.2022 - 12.2022


  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Senior Customer Service Representative

Telus International
Noida
11.2019 - 08.2020


  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Personal Banker

Barclays
Noida
09.2012 - 08.2014
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Expanded client base by promoting new financial products
  • Up selling insurance products to existing clients to reach sales targets.

Education

10th -

New Green Field School
Alaknanda

Bachelor's In Arts - Arts

Mata Sundri College, Delhi University
New Delhi

12th - Science

Govt School Senior Secondary School
Dilshad Garden

Skills

Complaint resolution

undefined

Interests

Arts, travelling, music, reading

Timeline

Senior Customer Service Representative

Micro Orbit
10.2022 - 12.2022

Senior Customer Service Representative

Telus International
11.2019 - 08.2020

Personal Banker

Barclays
09.2012 - 08.2014

10th -

New Green Field School

Bachelor's In Arts - Arts

Mata Sundri College, Delhi University

12th - Science

Govt School Senior Secondary School
Sakshi KamalCustomer Service