SAKSHI KANDHARI
BANAGLORE
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
VMware Software Technology
01.2021 - Current
- Providing support for VMware on AWS product
- Migration of workload from on-premises data centre to VMC on AWS data centre using HCX
- Assisting and worked on issues related to ESXi / vCenter / AWS / Networking/ HCX
- L2 & L3 VPN
- Working on Day 2 operations of the on-boarded customers
- Collaborated with different product's team, product management team and engineering team and took ownership of issue and worked towards resolution with minimal supervisions
- Worked on to integrating VMC on AWS with AWS native services using VPNs, Transit connect gateway etc, configured endpoints and configured route tables for communication to native AWS services
- Follow-up with R&D, Engineering and other departments to resolve product issues.
Technical Support Engineer
Sonicwall
Bangalore
01.2020 - 01.2021
- Interaction with customer's on daily basis, assisting and providing technical solutions and guidance to Enterprise customers
- Prioritize outstanding customer issue and assure timely resolution
- Reproduction of customer environments on lab equipment
- Responsible for tracking, maintaining, and resolving incident reports and customer support requests
- Configuring VPN for clients.
- Configuring NAT Policies and Access rules
- Analyzing Packet Captures using packet sniffing tools like Wireshark
- Configuring and troubleshooting Content Filter Policies
- Handling team and floor Escalations for complex issue.
Technical Support Engineer
DXC Technologies
01.2018 - 01.2020
- Answer help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met
- Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems
- Resolves and/or refers more complex technical problems through a defined escalation process
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately
- Handled issues with the software and hardware including vpn issues and the installation issues.
Education
B.Tech -
Kurukshetra University
01.2018
HSC -
Mhac Nagbani School
01-2014
SSC -
Sachedeva Public School
01.2012
Skills
- DNS
- VPN
- OSI Model
- Vcenter
- Migration – VMware HCX
- Virtualization – Vsphere, NSX,SRM
- Linux -Basics
- Service Now
- Wolken
Certification
- VMware Certified Professional Datacenter Virtualization
- VMware Certified Advanced Professional Datacenter Virtualization Design
- VMware on AWS Master Specialist
- SonicWall Technical Master
- SonicWall Certified Network Security Administrator (SNSA)
- Sales Engineer Accreditation
- Support Engineer Accreditation
- Fortinet certified NSE1
- Fortinet certified NSE 2 network Security Associate
Internship
ROOMAN TECHNOLOGIES, 2018-01-01, 2018-06-30
Timeline
Technical Support Engineer
VMware Software Technology
01.2021 - Current
Technical Support Engineer
Sonicwall
01.2020 - 01.2021
Technical Support Engineer
DXC Technologies
01.2018 - 01.2020
B.Tech -
Kurukshetra University
HSC -
Mhac Nagbani School
SSC -
Sachedeva Public School
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