Experienced customer service executive with a demonstrated history of working in the BPO sector. Proven expertise in decision-making, client relationship management, and workflow optimization. Adept at enhancing customer service experiences through effective communication skills. Successfully managed customer interactions at Pacific BPO in Noida from January 2021 to May 2025 and Competent Global Services in Gurugram from June 2020 to January 2021. Seeking to leverage skills and experience to contribute to a dynamic team focused on delivering exceptional customer service solutions.
Overview
5
5
years of professional experience
Work History
Pacific Access Health Care/BPO
Customer Service Executive
01.2021 - 05.2025
Competent Global Services
Customer Service Executive
06.2020 - 01.2021
Education
MBA -
Shri Ram College Of Management
04-2017
B.Com -
Narmada Devi Mahila Mahavidyalaya
05-2015
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Achievement
Received award of appreciation for choreographer role in dance.
KYC Analyst at One Point One Solutions (Razorpay) - Senior Customer Service ExecutiveKYC Analyst at One Point One Solutions (Razorpay) - Senior Customer Service Executive