SAKSHI MAHAJAN
Sales Operations Manager
Gurgaon
Summary
Sales Operations leader with 18+ years of experience driving revenue execution, forecasting accuracy, and operational excellence for $500M+ global B2B businesses. Proven partner to CEOs and senior leaders across APAC, EMEA, LATAM, and Africa, specializing in Salesforce governance, AOP planning, pipeline optimization, and analytics-driven decision-making. Known for building scalable processes, improving data integrity, and enabling predictable growth across complex enterprise environments.
Overview
2011
2011
years of professional experience
3
3
Certifications
Work History
Chief Manager, Sales Operations & Planning (Enterprise Business)
Samsung India Electronics Limited
- Lead end-to-end sales operations for a B2B CE business, strengthening sales execution and forecast reliability through structured planning, governance models, and weekly cadence reviews.
- Own P&L and enterprise deal pricing approvals, driving margin discipline, and profitability across large, complex B2B deals.
- Partner with vertical business heads on Salesforce-driven sales planning and performance reviews, improving demand forecasting accuracy, and execution alignment.
- Implement Salesforce-based pipeline governance, quota frameworks, and standardized sales processes, increasing sales efficiency and predictability.
- Build and direct Salesforce analytics and performance dashboards to surface revenue trends, risk indicators, and growth opportunities for senior leadership.
- Drive cross-functional alignment with Finance, IT, and SCM on sales excellence initiatives.
- Improve partner engagement through onboarding and operational enablement; manage sales process risk by implementing order validation controls, achieving over 90% order integrity.
- Automate sell-out reporting for the B2B CE business through GMCS tool implementation, improving reporting accuracy and turnaround time.
Deputy General Manager, Sales Operations – Global Sales
Comviva Technologies Ltd (Tech Mahindra Subsidiary)
- Partnered with the CEO and senior leadership to drive sales strategy, AOP planning, and weekly cadence for a $500M global business across APAC, EMEA, LATAM, and Africa.
- Worked closely with 10 sales leaders and 5 product leaders, supporting AOP planning, sales reviews, and performance governance for an 80-member global sales and product organization.
- Led the global Salesforce deployment, establishing governance and adoption frameworks that improved data pipeline quality by over 70%.
- Improved sales forecast accuracy by more than 75% through disciplined pipeline governance, standardized forecasting methodologies, and analytics-led reviews.
- Delivered executive insights using Salesforce, Power BI, and Power Pivot improving visibility into pipeline health, revenue risks, and growth opportunities.
Business Analyst, India Sales
Microsoft India Pvt. Ltd.
- Partnered with sales and business stakeholders to define KPIs, dashboards, and reporting frameworks for Surface and Windows commercial business.
- Built and analyzed sales pipeline and revenue dashboards, identifying performance trends, risks, and growth opportunities to support sales leadership decisions.
- Streamlined and integrated partner sales reporting, improving billing accuracy and operational efficiency for Surface commercial business.
Sales Support Analyst, India Sales
Hewlett Packard Enterprise India Sales Pvt. Ltd.
- Produced weekly and quarterly sales performance reports to support business reviews, planning cycles, and leadership decision-making.
- Coordinated with internal teams and Tier 1 / Tier 2 partners to ensure timely order booking, supply alignment, and operational execution.
Max Life Insurance Company Limited
08.2008 - 05.2010
- Reviewed and validated insurance policies, resolving discrepancies within defined TATs to ensure timely policy issuance and compliance.
- Managed branch-level customer queries, issues, and complaints, ensuring prompt resolution and adherence to service standards.
Education
PGDBM - Marketing & Finance
Lal Bahadur Shastri Institute of Management & Technology
Bachelor of Commerce - undefined
Rohilkhand University
Skills
Sales & Revenue Operations
Sales Process Optimization
Strategic planning
Revenue forecasting
AOP Planning & Management
Salesforce Deployment and Governance
Forecasting and pipeline management
P&L and Pricing Governance
Executive Analytics and Dashboards
Accomplishments
- Automated Sell Out reporting process in GMCS for B2B CE Business in Samsung
- Salesforce deployment in Comviva
- Salesforce Integration with Comviva internal tools
- Streamlined Partner Sales reporting for surface business in Microsoft
Certification
Tableau from E&Y, Dec’2018.
Timeline
Max Life Insurance Company Limited
08.2008 - 05.2010
Business Analyst, India Sales
Microsoft India Pvt. Ltd.
Sales Support Analyst, India Sales
Hewlett Packard Enterprise India Sales Pvt. Ltd.
Bachelor of Commerce - undefined
Rohilkhand University
Chief Manager, Sales Operations & Planning (Enterprise Business)
Samsung India Electronics Limited
Deputy General Manager, Sales Operations – Global Sales
Comviva Technologies Ltd (Tech Mahindra Subsidiary)
PGDBM - Marketing & Finance
Lal Bahadur Shastri Institute of Management & Technology