Sakshi Pasari
Asansol
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
4
4
years of professional experience
Work History
Technical Remote Specialist
International Business Machines
Gurugram
02.2024 - Current
- Handling the workflow along with several assigned tasks.
- Updating the client with all the information and gathering required information from them.
- Forwarding or escalating the queries to correct department when needed.
- Assisting in different projects related to the technician assignment within the given time frame.
- Taking accountability and ownership for the tasks and delivering accurate results within the given time frame.
- Handling escalations from the client within the SLA to meet the satisfaction of the client.
Customer Service Executive
Amazon Development
Noida
08.2023 - 02.2024
- Assisting customers with their queries and concerns before and after our products or services.
- Keeping records of all the information shared by the customers and providing them with the correct and most satisfying solution.
- Forwarding or escalating the queries to correct department when needed.
Customer Service Executive
Concentrix
Gurugram
12.2022 - 05.2023
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly.
- Providing the best possible solution to the queries of the customers.
Customer Service Executive
Tech Mahindra
Noida
09.2021 - 12.2022
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
Education
Bachelor’s - Commerce
Burdwan University
Asansol, West Bengal06.2017
Higher Secondary School -
I.S.C
Asansol, West Bengal06.2014
High School -
I.C.S.E
Asansol, West Bengal05.2012
Skills
- Advance Excel
- MS Word
- Information gathering
- Time management
- Attention to detail
- Process optimization
- Quality assurance
Hobbies and Interests
- Travelling
- Listening to Music
- Reading
Timeline
Technical Remote Specialist
International Business Machines
02.2024 - Current
Customer Service Executive
Amazon Development
08.2023 - 02.2024
Customer Service Executive
Concentrix
12.2022 - 05.2023
Customer Service Executive
Tech Mahindra
09.2021 - 12.2022
Bachelor’s - Commerce
Burdwan University
Higher Secondary School -
I.S.C
High School -
I.C.S.E
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