Sakshi Pawar
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Soft Service Lead
Starcrest Services Pvt Ltd
08.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Senior Customer Service Associate
First Source Solution Limited
07.2022 - 06.2023
- Managed billing process for diverse portfolio of clients, ensuring accuracy and timeliness in invoice generation and delivery
- Collaborated with cross-functional teams to gather necessary billing information and address any billing discrepancies.
- Conduct regular audits of billing records to identify and rectify any errors or discrepancies.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
Education
Bachelor of Management Studies - Finance
Bhavan's College ( Mumbai University)
Mumbai 03.2022
H.S.C - Commerce
Viva College (Mumbai University)
Mumbai 04.2019
S.S.C -
St. Aloysius High School (Mumbai University)
Mumbai 04.2017
Skills
- Process Transactions
- Invoice Preparation and Processing
- Customer Service
- Training and Development
Hobbies
- Travelling
- Dancing
- Landscape Photography
Timeline
Soft Service Lead
Starcrest Services Pvt Ltd
08.2023 - Current
Senior Customer Service Associate
First Source Solution Limited
07.2022 - 06.2023
Bachelor of Management Studies - Finance
Bhavan's College ( Mumbai University)
H.S.C - Commerce
Viva College (Mumbai University)
S.S.C -
St. Aloysius High School (Mumbai University)
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