Music, Cooking
SAKSHI RAHEJA
Account Manager
New Delhi
Summary
High performing sales professional recognized with over 9 years of experience in BPO industry. Recognized for contributions to territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organizational skills.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Account Manager
Midland Credit Management
05.2025 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Responsible for overseeing the recovery of outstanding debts from clients.
- Establish and implement policies and procedures for collecting debts.
- Negotiate with clients in non-payment cases.
- Predict and monitor financial credit risks.
- FDCPA certified
Senior Sales Executive
LifeWorks Wellbeing Solutions (India) LLP (Telus)
01.2017 - 01.2024
- Executed various campaigns during transition period.
- Outlined proposed campaign enhancements for leaders and clients.
- Assisted new AM/DM in transitioning to campaigns.
- Assisted in OJT batches to enhance the learning curve.
- Executed sales sessions for full campaign period.
- Awarded as Employee of the Month for consistent performance.
- Actively participated in multiple employee engagement activities.
- Provided detailed insights on brand and product to drive sales.
Senior Associate
Sitel - Equifax
08.2014 - 01.2017
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Added value to customer purchases by upselling additional products and services.
- Followed company regulations, policies and processes.
- Achieved and consistently exceeded set sales targets through diligent planning and execution.
Education
HighSchool -
CBSE
Skills
- Product knowledge
- Active listening
- Verbal communication
- Sales pitch development
- Relationship building
- Revenue generation
- Upselling expertise
- Root cause problem-solving
- Customer service
- Debt management
- Collections processing
- Account management
Interests
Accomplishments
- Awarded Best sales representative Quarter over Quarter
- Actively participated in multiple employee engagement activities
- Awarded Employee of the month for consecutive months
- Learned the flexibility to handle different campaigns at the same time support the business, as and when required
- FDCPA certified
Timeline
Account Manager
Midland Credit Management
05.2025 - Current
Senior Sales Executive
LifeWorks Wellbeing Solutions (India) LLP (Telus)
01.2017 - 01.2024
Senior Associate
Sitel - Equifax
08.2014 - 01.2017
HighSchool -
CBSE
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