Sakshi Rajput
Delhi
Summary
Branch manager with a proven track record of achieving business objectives and enhancing customer satisfaction. Experienced in leading teams to surpass sales targets while maintaining high standards of service. Strong focus on operational efficiency and team development to drive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Synergy Institute of Music
Delhi
02.2024 - Current
- Manage daily administration, class schedules, and institute operations.
- Maintain attendance records of students and staff.
- Handle new admissions, inquiries, and trial class coordination.
- Communicate with parents and students regarding updates and fee reminders.
- Record fee collections and maintain financial and expense records.
- Coordinate with teachers for class planning and availability.
- Plan and organize events, workshops, and demo sessions.
- Manage social media promotions and communication groups.
- Conduct weekly reviews of student progress and staff performance.
- Support overall institute growth and ensure a smooth learning environment.
Computer Assistant
Sahara India
Delhi
03.2016 - 12.2022
- Worked on Branch Automation Application Software to maintain all the data of Customers and Branch & maintain Customer Relationship Management.
- Dealing with queries from customers and workers on phone calls and by email for an end-to-end solution.
- Developing and sustaining professional relationships with the company's workers and customers.
- Guiding and supporting business development staff & promote a work culture of Continuing Professional Development.
- Preparing Bank Reconciliation Statements on BAAS.
- Cash Management.
- Generating Daily, Weekly & Monthly Financial Reports, and reporting to the Regional Office.
- Monitor all development events and activities and ensure effective and appropriate implementations.
Accounting Assistant
NASWIZ RETAILS PRIVATE LIMITED
Delhi
09.2012 - 08.2015
- Coordinate sales by managing schedules.
- Filing important documents and communicating relevant information.
- Providing after-sale support to customers and respond complaints.
- Inform customers of unforeseen delays or problems.
- Handle the processing of all orders from Suppliers to Customers.
- Receiving Cash & Cheques and Maintaining Cash Book and Bank.
- Worked on Tally ERP 9 and Excel, Generating Sales & Purchase Vouchers & Inventory Reports.
- Maintaining all income and expenditure related files manually.
Assistant Consultant
NIIT Limited
Delhi
11.2011 - 08.2012
- Provide consultancy to customers about career.
- Give presentations to customers on courses and facilities.
- Worked on Encore Software and Mail Handling.
- Receiving students' fees and generating fee receipts.
- Generating students' Course Certificates.
- Coordination from Head Office and looking after branch and operations.
- Record Student Attendance every day.
Education
Postgraduate Degree - Business/Commerce, General
Indira Gandhi National Open University
Delhi05.2021
Skills
- People management
- Staff development
- Communication
- Cash handling
- Financial record keeping
- Customer relationship management
- Problem solving
- Time management
Certification
- Tally
- Basics of Information Technology
Timeline
Branch Manager
Synergy Institute of Music
02.2024 - Current
Computer Assistant
Sahara India
03.2016 - 12.2022
Accounting Assistant
NASWIZ RETAILS PRIVATE LIMITED
09.2012 - 08.2015
Assistant Consultant
NIIT Limited
11.2011 - 08.2012
Postgraduate Degree - Business/Commerce, General
Indira Gandhi National Open University