SAKSHI RAWAT
Faridabad
Summary
Proactive Operations Executive with over 2 years of experience in logistics, invoicing, and ERP/CRM optimization. Proven ability to enhance workflows, support field sales teams, and minimize overdue payments. Expertise in SAP Business One and Salesforce drives streamlined operations and increased productivity. Committed to achieving operational excellence and fostering interdepartmental collaboration.
Overview
3
3
years of professional experience
Work History
Executive - Supply Chain Management
DSS Imagetech Pvt. Ltd
07.2022 - Current
- Ensured complete accuracy in billing and shipment documentation by processing customer orders via SAP B1.
- Achieved 25% enhancement in on-time deliveries through effective coordination with warehouse and logistics teams.
- Minimized loss of demo equipment by meticulously tracking movements and ensuring return documentation.
- Reduced overdue payments by maintaining thorough analysis of account receivables and following up with customers.
- Aided strategic planning by providing monthly AR reports and performance MIS to management.
- Facilitated smooth order execution by collaborating with Sales, Finance, and Store/Warehouse teams.
- Addressed daily queries from salespersons concerning delivery timelines and payment statuses effectively.
- Decreased customer duplication by validating documentation prior to CRM entry.
- Monitored customer satisfaction by ensuring proper delivery follow-up and support for faulty or delayed shipments.
- Handled return logistics for defective or excess products, coordinating with principal companies to close the loop efficiently.
- Initiated process improvements in invoice tracking and demo item management to reduce turnaround time.
- Conducted internal checks to ensure inventory records in SAP aligned with physical stock and delivery updates
- Suggested SAP enhancements based on real-time user experience, and participated in UAT for process improvements.
Education
Master of Commerce -
IGNOU
Bachelor of Commerce - Hons.
University of Delhi
Senior Secondary School -
St. John's School
Secondary School -
St. John's School
Skills
- Problem solving
- Salesforce implementation
- Communication skills
- Attention to detail
- Microsoft Office
- Google Workspace
- SAP Business One
Project
Salesforce CRM implementation
Project focused on implementing and optimizing Salesforce CRM for better sales operations
• Led end-to-end Salesforce implementation for sales operations to improve visibility, automation, and reporting
• Collaborated with internal departments and external vendors to gather business requirements and map workflows
• Defined and documented key customizations, including workflow automation, report templates, and user roles
• Coordinated with the Salesforce technical team to improve system usability and resolve sales team issues
• Trained salespersons on effective usage of Salesforce CRM, boosting adoption rate and simplifying their daily tasks
• Acted as the go-to person for all Salesforce-related concerns, integrating feedback into ongoing system improvements
Accomplishments
- On-Time Delivery Improvement: Improved on-time deliveries by 25% through effective coordination with logistics.
- CRM Data Accuracy: Reduced customer document duplication by 90%, streamlining CRM entries.
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. I take full responsibility for the accuracy of the information mentioned in my resume.
Timeline
Executive - Supply Chain Management
DSS Imagetech Pvt. Ltd
07.2022 - Current
Master of Commerce -
IGNOU
Bachelor of Commerce - Hons.
University of Delhi
Senior Secondary School -
St. John's School
Secondary School -
St. John's School
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