Sakshi Roy
Hyderabad
Summary
Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
Trackier
Noida
10.2024 - Current
- Provided guidance on how customers can maximize the value they receive from products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created and implemented customer loyalty programs to reward and retain top clients.
- Established and monitored key performance indicators (KPIs) for customer success.
Customer Success Manager
Keka HR
Hyderabad
06.2022 - 10.2024
- Fostered client relationships through proactive communication and follow-up.
- Organized webinars and workshops to enhance customer engagement. Developed tailored solutions aligned with client business objectives..
- Collaborated across teams to strategize for optimal customer success.
- Coached team members on delivering exceptional customer experiences. Managed key accounts, nurturing long-term relationships..
- Presented product features and value propositions at conferences and webinars.
- Identified upsell and cross-sell opportunities with sales and marketing teams.
Customer Success Associate
Teleperformance
12.2021 - 06.2022
- Established strong relationships with clients through regular communication and follow-up activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bcom Honors - Commerce
Saint Thomas College
Hyderabad04-2021
High School Diploma -
Vishwadeep Senior Secondary School
Chattisgarh01-2018
Skills
- Cross-functional Collaboration
- Customer Advocacy
- Customer Relationship Management
- Leadership
- Being highly responsive with short turnaround times
- Managing a wide variety of tasks or responsibilities
- Balancing long-term and short-term projects
Languages
4,B2,5,C1
Personal Information
Title: A wanderlust who loves to explore and with exploring loves to paint and sketch also all time murder mystery and action movies lover.
Awards
- Received best customer service executive in teleperformance.
- Received resolution 6 badges for high flyer (Highest Onboarding in a Month) and Resolution master(Highest Retention Rate) in Keka.
Timeline
Customer Success Manager
Trackier
10.2024 - Current
Customer Success Manager
Keka HR
06.2022 - 10.2024
Customer Success Associate
Teleperformance
12.2021 - 06.2022
Bcom Honors - Commerce
Saint Thomas College
High School Diploma -
Vishwadeep Senior Secondary School
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