Sakshi Saha
Gurugram
Summary
Highly seasoned and reliable Business Analyst with 4+ years of experience in telecommunication domain. Competent at managing responsibilities in high volume atmosphere and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Product Analyst
CRM Services India Pvt Ltd.
10.2021 - Current
- Collaborated with stakeholders to define project objectives and criteria.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Designed strategic plan for component development practices to support future projects.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Extracted data and performed data cleaning, validation, sorting and merging using SQL database and tableau.
- Created dashboards to monitor and track key performance indicators in tableau.
- Implemented business intelligence solutions to increase operational efficiency.
Mobility Service Manager
Tech Mahindra
08.2018 - 10.2021
- Dealing with AT&T Business Clients
- Closely monitoring their company's wireless accounts including monthly invoices and verifying the amount that got incurred(including taxes) and getting the invoices rerated if it is concerning the company's revenue
- Examining the company's contract/agreement along with yearly amendments that take place and then requesting the same to back end team to make changes in their tool so that discounts are applied properly
- Working on various billing and non-billing tools, correlating with internal teams for the resolution and encouraging self-learning
- Scrutinizing the contracts and amendments of various enterprise customers and preparing reports in tableau, keeping contract dashboards refreshed terms of various key annexure like MRG, Price Review, Discount etc.
Education
Btech - Computer science and Engineering - Business Analytics and Optimization by IBM
Galgotias University
Greater Noida, Uttar Pradesh06.2018
Class 12 -
Tagore Academy Public School
Faridabad, Haryana04.2014
Class 10 -
Carmel Convent School
Faridabad, Haryana12.2012
Skills
- Tableau
- SQL
- Python
- Machine Learning
- Data Warehouse
- Data Visualization
- MS Excel
- Research and Analysis
Languages
English
Hindi
Interests And Personal Competencies
- Resin Art
- Reading Novels
- Dance
- Disciplined
- Public Speaking
- Attention to detail
- Leadership
- Teamwork
- Open to Learning
Projects
Performance Monitoring in Virtual Organization ( 01/2018 - 06/2018)
- Technologies :Data Analysis, Database Modelling,
- Performance monitoring through Keywords shared over chatbots between customer and shop vendors.
Social Media Analytics
- Technologies: Data Analysis, Data Visualization, Tableau Desktop.
- Dashboards which shows how Snapchat ads targeting different countries within different segments including Age, Interests, Gender, Language etc.
Achievements
- Flash Award for 2022 - CRM Services India Pvt Ltd.
- Awarded "BRAVO" and "PAT ON BACK" by Tech Mahindra.
- Won "Women of the match" award in inter- batch cricket tournament held at Galgotias University.
- Won first prize in story writing competition in 2nd grade in High school.
Certification
Data science - Simplilearn
Python - Udemy
Tableau - Intellipaat
Timeline
Technical Support Product Analyst
CRM Services India Pvt Ltd.
10.2021 - Current
Mobility Service Manager
Tech Mahindra
08.2018 - 10.2021
Btech - Computer science and Engineering - Business Analytics and Optimization by IBM
Galgotias University
Class 12 -
Tagore Academy Public School
Class 10 -
Carmel Convent School
Similar Profiles
Adi SaswataAdi Saswata
Assistant Manager - Operations at CRM Services India Pvt. Ltd.Assistant Manager - Operations at CRM Services India Pvt. Ltd.
Himanshu JhaHimanshu Jha
Support Specialist JIRA (English) at Revolut Technologies India PVT LTDSupport Specialist JIRA (English) at Revolut Technologies India PVT LTD
Anuj SharmaAnuj Sharma
Engineering Agile Project Manager at Cvent India Pvt LimitedEngineering Agile Project Manager at Cvent India Pvt Limited