Sakshi Sampat Gandhakte
Bhosari
Summary
Results-driven Application Support Engineer with over 2 year +Experience in Vodafone India Services Pvt Ltd, adept in UNIX , Linux and SQL. Proven track record in incident management and application support, ensuring timely resolution of complex issues. Excellent communicator, skilled in collaborating with cross-functional teams to enhance operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Vodafone India Services Pvt Ltd
Pune
08.2022 - Current
- 2+ years of experience in L1 and L2 production and application support, and institutional training for the German client.
- Working on both Indian and German, and Spanish virtual sites to accomplish the given tasks.
- Working on various tasks assigned through different sources and ensuring tasks are completed in a stipulated time.
- Good knowledge of UNIX, SQL, Linux, and C.
- Extensive working experience in a production support environment by supporting and resolving various environmental issues related to Unix, databases, and middleware of applications.
- Coordinating with different teams and clients to resolve the issues related to the application.
- Involved in 24/7 on-call support for the production environment.
- Good knowledge of DML, DDL, DCL, transaction control, and data retrieval.
- Maintaining the attendance tracker of the job requests.
- Handled the reporting part of the process in the shift handover.
- Good knowledge of Excel, PowerPoint, and work (MS Office).
- Prepare the product document as per the requirements.
- Tool - REMEDY (ITSM) and TTWOS (German Remedy), Spain OBM, Icinga.
- A centralized requests repository tool, where we receive tickets through different departments.
- 24/7 accessibility to extend support and resolve queries.
- Automated responses and updates will be provided once the ticket is raised.
- Communications tracking between employees and agents.
- Other Tools: Control - M - to check the job status and order schedules.
- Putty: to run the command on the console.
- WinSCP - transferring files from one OS to another.
- OBM - To monitor alerts, and to ensure tickets are created.
- BOSS - To confirm the jobs in relation to billing.
- COST - Special assignments to work on CTM jobs.
- ICMS - To assign the higher-priority tickets to the ticket owners (Germany-based).
- OVO - Server-oriented application to ensure alerts are created with INCs.
- Performed the daily process operations in the following areas: Problem, Incident, and Change Management. CRQ, Release.
Education
Master of Science - Computer Application
SAVITRIBAI PHULEPUNE UNIVERSITY
01.2022
Skills
- TECHNICAL SKILLS
- Programming Languages: C Language, C, Java, Python, PHP
- Database Management: SQL (DBMS and RDBMS)
- Operating System: UNIX and Windows
- MS Office: MS Word, MS Excel, MS PowerPoint
- Web Technologies: HTML, CSS, and JavaScript
- Tools: Control M, BMC Remedy, TTWOS, OVO, Putty, Icinga, Spain, German OBM
- Incident management
- Application support
- UNIX operating system
- Application flow processes
- Scripting languages
- SQL database management
Accomplishments
- Awarded - as Start Award At VOIS_
Certification
- Certificate of Add-on course on “Business Communication”
- C Programming “certificate by Disha Institute
Languages
- English, Hindi and
- Marathi
Languages
English
First Language
Timeline
Application Support Engineer
Vodafone India Services Pvt Ltd
08.2022 - Current
- Certificate of Add-on course on “Business Communication”
- C Programming “certificate by Disha Institute
Master of Science - Computer Application
SAVITRIBAI PHULEPUNE UNIVERSITY
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