Sakshi Sharma
Zirakpur, Punjab
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
8
8
years of professional experience
Work History
Operations Head & Customer Support Executive
Ecom Oceana Tech Pvt. Ltd
Mohali
04.2019 - Current
- Implemented changes based on feedback received from customers regarding product features or usability.
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
- Developed scripts for automated processes that improved response times for customers' inquiries.
- Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
- Coordinated with other departments to ensure timely resolution of customer complaints or requests.
- Collaborated with team members to develop strategies for improving overall customer satisfaction ratings.
Visa Counselor
Visa King Global Education Pvt. Ltd
03.2018 - 03.2019
- Provided advice and guidance to applicants on the process of obtaining a visa.
- Prepared detailed reports for management on visa processing activities.
- Collaborated with other departments to resolve any issues related to visa processing.
- Responded promptly to inquiries from applicants about their visa status.
- Advised clients on the best course of action in applying for visas or extensions of stay.
Customer Care Executive
Vertex Pvt. Ltd (Airtel Prepaid Process)
Jalandhar
10.2016 - 11.2017
- Developed and maintained relationships with customers to ensure their satisfaction.
- Conducted training sessions for new employees on proper telephone etiquette practices.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Lovely Professional University
JalandharMBA - Human Resource Management
Lovely Professional University
JalandharSkills
- Complaint Handling
- Customer Service
- Active Listening
- Problem-solving abilities
- Multitasking
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
Personal Information
- Father's Name: Harish Pal Sharma
- Date of Birth: 03/10/94
- Gender: Female
Hobbies and Interests
Listening songs & Dancing
Disclaimer
I hereby declare that all information given above is true and correct.
Languages
English, Hindi & Punjabi
Accomplishments
- Awarded as best Associate to provide the best Customer service
Timeline
Operations Head & Customer Support Executive
Ecom Oceana Tech Pvt. Ltd
04.2019 - Current
Visa Counselor
Visa King Global Education Pvt. Ltd
03.2018 - 03.2019
Customer Care Executive
Vertex Pvt. Ltd (Airtel Prepaid Process)
10.2016 - 11.2017
Lovely Professional University
MBA - Human Resource Management
Lovely Professional University
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