Hi, I’m
Sakshi Sharma
Client Data Specialist
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
years of professional experience
Work History
Accenture Services Pvt Ltd
Client Data Specialist
7 2022 - 01.2025
Job overview
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- As a staging process trainer, I have been training agents on product knowledge with confidence, empowering them to excel in their roles
- I assist agents with tool access and participate in weekly client calls to ensure policy updates and alignment
- Led training sessions and workshops to help colleagues stay abreast of the latest industry trends and best practices.
- Improved team productivity with introduction of automated data processing tools.
- Facilitated knowledge sharing by creating detailed documentation on data handling procedures.
- Compiled, cleaned and manipulated data for proper handling.
Education
St. Joseph’s Degree And PG CollegeHyderabad
BBA from Finance & Marketing
04.2001 - 1 2022
St. George’s Grammar SchoolHyderabad
St. George’s Grammar School from ISC
04-2019
St. George’s Grammar SchoolHyderabad
St. George’s Grammar School from ICSE
Skills
Time management
Creative Problem-Solving
Workflow optimization and scheduling
Efficiency Under Pressure
Effective communication and team work
Identifying errors
Multitasking Abilities
Problem-solving aptitude
Adaptability
Personal Information
- Father's Name: Anuj Sharma
- Date of Birth: 07/06/02
- Nationality: Indian
- Marital Status: Unmarried
Timeline
St. Joseph’s Degree And PG College
BBA from Finance & Marketing
04.2001 - 1 2022
St. George’s Grammar School
St. George’s Grammar School from ICSE
1 2017
Client Data Specialist
Accenture Services Pvt Ltd
7 2022 - 01.2025
St. George’s Grammar School
St. George’s Grammar School from ISC
1 2019