Sakshi Suresh Shetty
Summary
Dedicated Restaurant Waitress with experience in high-volume dining. Knowledgeable in food, wine, and spirits, delivering attentive service and promptly addressing customer concerns. Excels in multitasking under pressure while maintaining professionalism, contributing to elevated customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Waitress/ Cafe Attendant
Fred Olsen Mv Balmoral
02.2023 - Current
- Delivered exceptional customer service as cafe attendant on Fred Olsen Balmoral, enhancing guest experience which lead to promotion for assistant restaurant waitress
- Took and processed food and beverage orders accurately and efficiently.
- Assisted in menu explanations and offered recommendations to guests.
- Ensured cleanliness and organization of dining area throughout shifts, contributing to a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Executed opening and closing duties, including restocking supplies and thoroughly cleaning work areas, to maintain operational readiness.
Food and beverage Ambassador
Softies BKC - Accord Group
Mumbai
10.2021 - 02.2023
- Collaborated with management to develop strategies for improving guest satisfaction.
- Maintained knowledge of hotel offerings to provide accurate information to guests.
- Assisted in training new staff on service standards and operational procedures.
- Closing and Opening of restaurant
- Cleaning of mise en place
- Meetings Rooms set ups
Intern
St Regis Mumbai
05.2021 - 07.2021
- Acquired practical skills in food and beverage, front office, housekeeping, and food production while working in various departments.
Food and Beverage Associate
Hemant Oberoi Restaurant
BKC
12.2020 - 07.2021
- Reservation for tables
- Prepared and served beverages according to restaurant standards.
- Maintained cleanliness and organization of dining and bar areas.
- Set tables for upcoming meals by following food service guidelines.
Intern
Club Mahindra
05.2019 - 07.2019
- Worked as sales trainee, learned how to deliver highest quality of service to customer, handling customer grievance, generating reference and leads
Education
Bachelor's degree - Hospitality
Atharva College of Hotel Management and Catering Technology
Secondary Education -
Bombay Surban Grain Dealer's Junior College
Skills
- Customer Oriented
- Building Collaborative Relationships
- Managing Performance
- Developing Others
- Managing Change
- Empowering Others
Personal Information
- Date of Birth: 12/24/98
- Nationality: Indian
- Passport :V8010475
- CDC no: MUM 479282
Hobbies and Interests
- Badminton
- Reading books
- Trekking
- Travelling
Achievements Awards
Awarded for best employee of the month
Languages
English
First Language
French
Beginner
A1
Hindi
Beginner
A1
Timeline
Assistant Restaurant Waitress/ Cafe Attendant
Fred Olsen Mv Balmoral
02.2023 - Current
Food and beverage Ambassador
Softies BKC - Accord Group
10.2021 - 02.2023
Intern
St Regis Mumbai
05.2021 - 07.2021
Food and Beverage Associate
Hemant Oberoi Restaurant
12.2020 - 07.2021
Intern
Club Mahindra
05.2019 - 07.2019
Bachelor's degree - Hospitality
Atharva College of Hotel Management and Catering Technology
Secondary Education -
Bombay Surban Grain Dealer's Junior College