SAKSHI SINGH

As FOE, managing reception is main task and get things aligned from client perspective

• Ensure Accenture-specific processes/manuals are followed
• Visitor admin is properly authorized.
• Looking after deployment of staffs, checking handovers after every shifts
• Checking reports maintained in reception
• Handling all requirements and adhoc requests of visitors, employees and clients
• Handling Check ins and check outs of employees, visitors and clients
• Assisting with special needs for visitors with disabilities
• Ensuring basic cleanliness of lobby, lifts and public area
• Handling complaints/feedback from clients/visitors/sponsors and other related problems and communicating to next level as per escalation matrix
• Ensure Client safety and security protocols are followed
• Monitoring Daily reconciliation & shredding of daily badges
• Participate in Emergency Evacuation procedures including crisis management and business continuity
• Coordinate with DM/DE to close observations found during walk around
• Meeting project Safety Champions/ Leads during their walk around to proactively understand employee concerns and ensure closure of same
• Operate front office computer system to assist front office attendants if necessary
• Ensure training of front office /CX staff as per relevant training calendars
• Perform training of TPV staffs on workplace topics
• Conduct Women’s Connect of Employees and TPVs to ensure safe and comfortable working environment
• Additional Responsibilities Handling events related to workplace – Birthdays, Farewells, Rewards & Recognition.
• Maintained accurate records of guest information through diligent documentation and data entry efforts.

• Trained in several departments like Front Office, Sales & Marketing, Food & Beverages in 4 months tenure
• Learned how hotel operations work
• Managed to work efficiently during challenging time like Covid Breakdowns.