Sakshi Singh
Data Analyst
Gurugram
Summary
Motivated Technical Support Specialist with 2 years of experience in troubleshooting and client solutions, now pivoting into data analysis. Proficient in SQL, Excel, Power BI, and Python, with hands-on experience in building dashboards and extracting actionable insights. Completed Google Data Analytics Certification and developed multiple projects showcasing strong analytical, experimental , engineering and visualization skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Technical Support Specialist
BT Group
06.2024 - Current
- Analyzed customer support ticket trends and created Excel dashboards to visualize recurring issues, reducing average resolution time by 20%.
- Provided technical support for over 500 customers monthly, maintaining detailed records and logs for analysis.
Process Associate
Cognizant Technology Solutions
09.2023 - 05.2024
- Supported process optimization initiatives, contributing to improved operational efficiency.
Education
MBA - Data Science and Analytics
Great Lakes Institute Of Management
01.2023 - 01.2025
Bachelor of Technology - Information Technology
Babu Banarasi Das Engineering College
01.2019 - 01.2023
Skills
SQL
Python
Excel
Tableau
Power BI
undefinedCertification
Google Data Analytics Professional Certificate
Projects
Projects
Customer Churn Prediction
Personal Project | Python, Pandas, Matplotlib
- Analyzed a telecom dataset to identify churn patterns using exploratory data analysis.
- Built a logistic regression model in Python to predict churn with 82% accuracy.
- Created visualizations to communicate insights using Matplotlib and Seaborn.
Sales Dashboard for Retail Data
Freelance Project | Tableau, Excel
- Designed an interactive Tableau dashboard to analyze monthly sales performance by region and product.
- Used Excel to clean and preprocess raw sales data before feeding it into Tableau.
- Helped the client make data-driven decisions, improving sales strategy alignment.
Timeline
Technical Support Specialist
BT Group
06.2024 - Current
Process Associate
Cognizant Technology Solutions
09.2023 - 05.2024
MBA - Data Science and Analytics
Great Lakes Institute Of Management
01.2023 - 01.2025
Bachelor of Technology - Information Technology
Babu Banarasi Das Engineering College
01.2019 - 01.2023
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