Sakshi Soni
Pune
Summary
Banking Service officer with over 2.7 months of experience Proficient in aspects of bank management and operations including account management, customer service .Skilled in educating customers on banking products. Team-player with polished communication skills. Dedicated to effective and innovative management techniques to ensure the success of the branch.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Kotak Mahindra Bank
Pune
02.2020 - 08.2022
- Handling corporate salaries by coordinating with Company HR, Accountant and CEO's.
- Responded to corporate inquiries, providing information on bank accounts, policies, products, and services.
- Researched and resolved service-related problems also resolved corporate complaints on a daily basis through E-mails and calls.
- Worked on applications like Siebel, Finacle, DOT Net , MS Excel and many more to ensure timely resolution of employee’s requests about product and services.
- Executed financial transactions according to bank policies and procedures.
- Monitored and maintained all bank audit functions, also responsible for all auditor reports and evaluation of findings.
- Designed and implemented programs that evaluated and safeguarded assets and controlled risk
Internship Student
Somany Ceramic
Pune
05.2019 - 07.2019
- Study of brand awareness and customer satisfaction of Somany ceramic tiles in Pune city.
- Preparing questionnaire and feedback forms related to brand awareness and customer
- satisfaction about the product and services of Somany
- Participation in brand promotion activity like sticking the danglers and stickers in local outlets.
- Assisted showroom manager while dealing with walk-ins customers and Visit other companies for competitive Research.
Process Executive
Infosys limited
Bangalore
10.2016 - 09.2017
- Client interaction and query resolution.
- SPOC of the team for handling the critical cases.
- Mentoring new joiners on solving the queries of the client.
Intern
Cognic System Pvt Ltd
jabalpur
03.2016 - 05.2016
- Preparation of Image upload and download forms.
- Software requirement gathering through client meetings.
- Assisted in Content writing in munshijee.com.
Education
MBA - Marketing
Indira Institute of Management
Pune06.2020
Bachelor of Music -
Suprabha Sangeet Mahavidhyalaya
Jabalpur06.2016
Bachelor of Computer Applications - Computer Science
College of Computer And Communication
Jabalpur01.2016
Skills
- Strong communication and documentation skills
- Creativity and problem-solving skills Team player
- Good organizational skills and attention to details
- The ability to meet deadlines and work under pressure
- High emotional intelligence
- Social competencies and strong motivation for professional achievement
- Self-knowledge and ability to handle conflict
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Assistant Manager
Kotak Mahindra Bank
02.2020 - 08.2022
Internship Student
Somany Ceramic
05.2019 - 07.2019
Process Executive
Infosys limited
10.2016 - 09.2017
Intern
Cognic System Pvt Ltd
03.2016 - 05.2016
MBA - Marketing
Indira Institute of Management
Bachelor of Music -
Suprabha Sangeet Mahavidhyalaya
Bachelor of Computer Applications - Computer Science
College of Computer And Communication
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