Sakshi Sood
Summary
Results-driven Salesforce Business Analyst with 12 years of IT experience. Expertise in CRM workflows, data analysis, and user training to optimize business processes. Proven ability to enhance project outcomes and stakeholder satisfaction through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Salesforce Business Analyst
GE Vernova
2024.01 - 2025.08
- Led functional requirements gathering, business process mapping, and gap analysis for Salesforce transformations.
- Coordinated with global stakeholders, offshore development teams, and business units to align technical solutions with objectives.
- Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
- Monitored performance of sales force applications; identified bottlenecks; recommended improvements accordingly.
Salesforce Business Analyst
Vinfast
2023.01 - 2024.01
- Collaborated with cross-functional teams to define system enhancements and process improvements.
- Documented functional specifications and created Salesforce user stories for development teams.
- Supported project management tasks, tracking progress and communicating updates to stakeholders.
- Conducted User Acceptance Testing to validate system changes before releasing them into production environment.
Functional Lead
DuPont Milan
2022.01 - 2023.01
- Played the role of a Functional Lead facilitating the readiness of related SFDC apps on time for successful go-live.
- Ramped up with client-specific functional knowledge in short duration of time, helping in successful completion of SIT and USAT.
- Mentored junior staff, fostering a culture of teamwork and continuous improvement initiatives.
- Participated in sprint planning meetings with product owners and managers to ensure alignment between business objectives and engineering goals.
Education
M.Tech - Biotechnology
Jaypee University of Information Technology
01.2014
Skills
- Requirements gathering
- Business process mapping
- Agile methodology
- Data modeling
- Lightning experience
- Dashboard creation
- API integration
- SOQL querying
- Data migration
- Risk assessment
- Project management
- Team leadership
Certifications And Key Competencies
- Salesforce Certified Administrator (PD1)
- Salesforce Certified Sales Cloud Consultant
- Copado Fundamental 1 Certified
- Strong Analytical and Problem-solving skills with experience serving as a techno-functional mentor to the team.
- Ability to understand Client Business models and proactively create opportunities to drive value.
Software Skills And Tools
Apex Trigger, Apex Class, Apex REST Web Services, SOQL, SOSL, Reports & Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Process Builder, Assignment Rules, Apex, HTML, Jira, Confluence, VS Code, Dev Console, Workbench, Postman, GitHub, Copado, Bamboo, Data Loader
Timeline
Salesforce Business Analyst
GE Vernova
2024.01 - 2025.08
Salesforce Business Analyst
Vinfast
2023.01 - 2024.01
Functional Lead
DuPont Milan
2022.01 - 2023.01
M.Tech - Biotechnology
Jaypee University of Information Technology