SAKSHI SURI
New Delhi
Summary
Accomplished Technical Professional with over 9 years at CNH India Pvt. Ltd, specializing in technical support, project management, and multilingual services, including Russian translation. Excelled in driving process improvements and IT solutions implementation, demonstrating strong problem-solving and team leadership skills. Proven track record in enhancing service desk operations and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Technical Professional
CNH India Pvt. Ltd
Gurugram
02.2016 - Current
- Technical support and troubleshooting
- Project management
- Customer service
- 9 years of Service Desk Experience
- Incident management
- Team Handling, Roaster management
- Team leadership and Process Improvement
- Vendor Management, Escalation
- ITSM Tool Knowledge, Service Now
- Communication skills (both verbal and written)
- Reporting and Performance Management, SLA and KPI Management
- Handling L2/L3 level issues, ensuring prompt customer support
- IT solutions implementation (e.g., SCCM, Strongbox)
- Handling Major Outages P1/P2
- Office 365 knowledge and experience
- Provide specialized assistance to Russian users and dealers in the APAC region
- Training and development
- Cross-cultural communication
- Manage application lists and infrastructure transactions for the APAC region
- Data security and prevention
- Drive process improvements for service desk optimization
- Oversee dealer support operations for the APAC Region
- Problem-solving
- Lead end-user services and new project initiatives
- Time management
- Serve as the Single Point of Contact (SPOC) for Technical Product Development
- Power BI
Russian Translator and Interpreter
KSS Gurugram
Gurugram
07.2013 - 01.2016
- Company Overview: an EPC based company
- Translation and interpretation between Russian and English languages
- Translating engineering documents and standards (e.g., GOST, SNiP) from English to Russian and vice versa
- Providing interpretation services during video conferences
- Traveling to various sites across India for on-site interpretation
- Ensuring accuracy and clarity in translated materials
- Collaborating with engineering teams to facilitate effective communication between Russian and English-speaking stakeholders
- An EPC based company
System Engineer
WIPRO
Sarjapur, Bangalore
09.2012 - 07.2013
- Company Overview: Permanent basis in SHELL department
- Managed 24/7 operations and incident management for the SHELL department at WIPRO
- Monitored critical systems, processes, and servers to ensure optimal performance and uptime
- Conducted monthly surveys in Russian to gather feedback and improve service quality
- Handled ticket escalations and updates, ensuring timely resolution and effective communication
- Provided technical support as a System Engineer, including configuration and troubleshooting tasks
- Contributed to the smooth functioning of third-party processes within the organization
- Permanent basis in SHELL department
Education
M.A. - Russian Language
Dept. Of Slavonic & Finngo Ugarian Studies, D.U
01.2012
Certification - Russian
Dept. Of Slavonic & Finngo Ugarian Studies, D.U
01.2009
B.A. - Prog
D.D.U College
01.2009
A.I.S.S.C.E - C.B.S.E
L.P Sen Sec School
01.2006
A.I.S.S.E - C.B.S.E
L.P Sen Sec School
01.2004
Intensive Advanced Diploma - Russian
Dept. Of Slavonic & Finngo Ugarian Studies, D.U
Skills
- Multilingual proficiency
- Translation and interpretation
- Technical support and troubleshooting
- Project management
- Customer service
- Incident management
- Team Handling
- Roaster management
- Team leadership
- Process Improvement
- Vendor Management
- Escalation
- ITSM Tool Knowledge
- Service Now
- Communication skills
- Reporting and Performance Management
- SLA and KPI Management
- Handling L2/L3 level issues
- IT solutions implementation
- Handling Major Outages P1/P2
- Office 365 knowledge and experience
- Training and development
- Cross-cultural communication
- Data security and prevention
- Problem-solving
- Time management
- Power BI
Accomplishments
- Winner, Literature competition at Russian Culture Centre, 2012
- Ranked 4th in the certificate in Russian from Dept. of Slavonic & Finngo Ugarian Studies, Delhi University, 2009
- Received Govt. of Delhi Scholarship and Meritorious Award in Hindi, 2004
Extracurricular Activities
First Runner-up in Russian dance competition, 2012 Selected by Apollo Hospitals for recording voice messages in Russian language, 2011 Second Runner-up in Quiz in Russian literature at Russian Culture Centre, 2011 Second Runner-up in poem competition in Russian at Russian Culture Centre, 2011 First Runner-up, intra school badminton championship, 2005
Languages
- Russian
- English
- Hindi
- Punjabi
Personal Information
- Nationality: Indian
- Marital Status: Married
Timeline
Technical Professional
CNH India Pvt. Ltd
02.2016 - Current
Russian Translator and Interpreter
KSS Gurugram
07.2013 - 01.2016
System Engineer
WIPRO
09.2012 - 07.2013
M.A. - Russian Language
Dept. Of Slavonic & Finngo Ugarian Studies, D.U
Certification - Russian
Dept. Of Slavonic & Finngo Ugarian Studies, D.U
B.A. - Prog
D.D.U College
A.I.S.S.C.E - C.B.S.E
L.P Sen Sec School
A.I.S.S.E - C.B.S.E
L.P Sen Sec School
Intensive Advanced Diploma - Russian
Dept. Of Slavonic & Finngo Ugarian Studies, D.U
Similar Profiles
SANYAM ARORASANYAM ARORA
Travel Expense Controller at CNH INDIA PVT LTD.Travel Expense Controller at CNH INDIA PVT LTD.
RAHUL SHARMARAHUL SHARMA
Support -Commerical Sales Planning at CNH Industrial India Pvt LtdSupport -Commerical Sales Planning at CNH Industrial India Pvt Ltd
Kanchan MauryaKanchan Maurya
Associate Vehicle Integration Engineer at CNH Industrial Pvt India ltdAssociate Vehicle Integration Engineer at CNH Industrial Pvt India ltd
Ankit TanejaAnkit Taneja
Founder at Uphaar - Roohani EnterprisesFounder at Uphaar - Roohani Enterprises
Ajit SinghAjit Singh
Financial Modeling Student(Internship) at InvactFinancial Modeling Student(Internship) at Invact