Sakshi Tomar
Noida
Summary
Results-oriented Project Manager with a strong track record in successfully managing complex projects, fostering client relationships, and driving team performance. Demonstrated ability in project planning, execution, and cross-functional collaboration to deliver high-quality results. Skilled at client onboarding, retention, and relationship management within SaaS and diverse industries.
Overview
8
8
years of professional experience
Work History
Technical Project Manager
Amplify.ai
Noida
10.2020 - Current
- Managed end-to-end project lifecycles, fostering strong client relationships through regular updates and performance insights.
- Worked with a global clientele, including companies such as Nissan, Hulu, Puma, Amazon, Coca Cola, and Disney.
- Led cross-functional coordination with engineering, product, and ML teams to drive project implementations and product improvements.
- Spearheaded onboarding and support for new accounts, ensuring smooth product adoption and growth.
- Delivered data-driven reports on user trends and product engagement, guiding strategy and client satisfaction.
- Improved team performance and productivity through motivational leadership and operational improvements.
Project Associate
OCD Delhi
Delhi
04.2020 - 10.2020
- Coordinated with cross-functional teams to execute client projects effectively, enhancing client satisfaction and retention.
- Developed presentations and proposals that communicated service value, aiding in successful client acquisition.
- Analyzed customer data to inform strategies, boosting retention and profitability.
- Identified and resolved project issues efficiently, ensuring minimal disruption to project progress.
Client Solutions Project Coordinator
Tiffany & Co.
London
09.2019 - 04.2020
- Coordinated client-facing projects and team schedules to optimize performance and ensure all project milestones were achieved on time.
- Directed team sessions on client satisfaction strategies. Enhancing team skillsets and ensuring consistent service quality.
- Managed high-priority tasks during peak seasons, receiving the highest productivity award by implementing efficient workflows.
- Created a variety of documentation, reports, and written communications to enhance client experience.
- Built and maintained strong client relationships through proactive communication, significantly contributing to client retention and satisfaction.
Studio Manager
The Danceworx
01.2017 - 08.2018
- Managed administration, customer service, and organization of events for 350+ students
- Exercised meticulous attention to detail and a strong sense of responsibility in managing funds and cash transactions
- Built and maintained relationships with clients to ensure satisfaction with services
- Developed and maintained a database of clients and projects, allowing for accurate tracking and reporting
Education
MSc - Human Resource Development and Management
University of Liverpool
Liverpool09.2019
BA (Hons) - Psychology
Delhi University
Delhi07.2017
Skills
- Leadership Skills
- Communication and Presentation
- Project Management
- Relationship Management
- Microsoft Office
- Customer Retention
- SaaS
- Product Adoption
- Client Onboarding
- Cross-function collaboration
Accomplishments
- Was awarded the ULMS India excellence scholarship as well the Vice Chancellors International Attainment Scholarship for my MSc degree.
- PAL (Peer Assisted Learning) Leader for various modules in university.
- MSc Mentor at the University of Liverpool.
- Held the position Vice President Sports in the student council. (2012-2013).
- Appeared in Problem Solving Assessment conducted by CBSE with a percentile score of 85.84 in Language conventions and 88.15 in Qualitative Reasoning.
Languages
- English
- Hindi
- German
Timeline
Technical Project Manager
Amplify.ai
10.2020 - Current
Project Associate
OCD Delhi
04.2020 - 10.2020
Client Solutions Project Coordinator
Tiffany & Co.
09.2019 - 04.2020
Studio Manager
The Danceworx
01.2017 - 08.2018
MSc - Human Resource Development and Management
University of Liverpool
BA (Hons) - Psychology
Delhi University
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