Sakshi Tomar
Noida
Summary
Results-oriented project manager with a proven track record of successfully managing complex projects, fostering strong client relationships, and driving high team performance. Expertise in project planning, execution, and cross-functional collaboration to consistently deliver exceptional results. Skilled in client onboarding, retention, and relationship management within the SaaS industry and diverse sectors.
Overview
8
8
years of professional experience
Work History
Technical Project Manager
Amplify.ai
10.2020 - Current
- Managed 20+ projects in an Agile environment using Waterfall methodology, ensuring timely delivery and alignment with client requirements.
- Led end-to-end project lifecycles, from scoping and planning to execution and delivery, fostering strong client relationships through regular updates and performance insights.
- Worked with a global clientele, including Nissan, McDonalds, Puma, Amazon, Coca-Cola, and Disney, driving project success and stakeholder satisfaction.
- Facilitated cross-functional collaboration with engineering, product, and ML teams to streamline project implementations and enhance product capabilities.
- Spearheaded client onboarding and support, ensuring seamless product adoption, training, and long-term engagement.
- Developed data-driven reports on user trends and product engagement, informing strategic decisions and optimizing customer experience.
- Implemented process improvements and best practices, enhancing team efficiency, reducing bottlenecks, and improving overall project delivery.
Project Associate
OCD Delhi
04.2020 - 10.2020
- Coordinated with cross-functional teams to execute client projects effectively, enhancing client satisfaction and retention.
- Developed presentations and proposals that communicated service value, aiding in successful client acquisition.
- Analyzed customer data to inform strategies, boosting retention and profitability.
- Identified and resolved project issues efficiently, ensuring minimal disruption to project progress.
Client Project Coordinator
Tiffany & Co.
09.2019 - 04.2020
- Coordinated client-facing projects and team schedules to optimize performance and ensure all project milestones were achieved on time.
- Directed team sessions on client satisfaction strategies. Enhancing team skillsets and ensuring consistent service quality.
- Managed high-priority tasks during peak seasons, receiving the highest productivity award by implementing efficient workflows.
- Created a variety of documentation, reports, and written communications to enhance client experience.
- Built and maintained strong client relationships through proactive communication, significantly contributing to client retention and satisfaction.
Studio Manager
The Danceworx
01.2017 - 08.2018
- Managed administration, customer service, and organization of events for 350+ students
- Exercised meticulous attention to detail and a strong sense of responsibility in managing funds and cash transactions
- Built and maintained relationships with clients to ensure satisfaction with services
- Developed and maintained a database of clients and projects, allowing for accurate tracking and reporting
Education
Project Management Professional (PMP) - Project Management
Project Management Institute
05-2025
MSc - Human Resource Development and Management
University of Liverpool
09.2019
BA (Hons) - Psychology
Delhi University
07.2017
Skills
- Project Management (Agile & Waterfall)
- Technical Project Leadership
- Stakeholder & Relationship Management
- Cross-Functional Team Collaboration
- Client Onboarding & Product Adoption
- Process Improvement & Operational Efficiency
- Data-Driven Decision Making & Reporting
- Communication & Presentation Skills
- Customer Success & Retention
- SaaS & Enterprise Solutions
- Microsoft Office & Project Management Tools
Accomplishments
- Was awarded the ULMS India excellence scholarship as well the Vice Chancellors International Attainment Scholarship for my MSc degree.
- PAL (Peer Assisted Learning) Leader for various modules in university.
- MSc Mentor at the University of Liverpool.
- Held the position Vice President Sports in the student council. (2012-2013).
- Appeared in Problem Solving Assessment conducted by CBSE with a percentile score of 85.84 in Language conventions and 88.15 in Qualitative Reasoning.
Timeline
Technical Project Manager
Amplify.ai
10.2020 - Current
Project Associate
OCD Delhi
04.2020 - 10.2020
Client Project Coordinator
Tiffany & Co.
09.2019 - 04.2020
Studio Manager
The Danceworx
01.2017 - 08.2018
BA (Hons) - Psychology
Delhi University
Project Management Professional (PMP) - Project Management
Project Management Institute
MSc - Human Resource Development and Management
University of Liverpool
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