Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sonali Mane

Indore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Responsible customer support executive, passionate about delivering outstanding quality and service. Offering 3 years of experience in industry with history of recognition for performance. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talent in reviewing accounts and identifying issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

TaskUs
Indore, MP
01.2022 - Current
  • Reviewing customer claims related to commercial disputes and unauthorized payments
  • Resolving escalation and payment pod cases
  • Engaging in money recovery in card scheme rules
  • Identify and reporting suspicious activity, including first party fraud
  • Managing multiple priorities with positive attitude
  • Taking complete Ownership of queries related to payment pod
  • Reviewing account activity to identify payment activity and other charges that may require for further investigation
  • Escalating any red flags and potential risks to escalation team
  • Communicating closely with client with providing proper resolution on chat email and on call as well
  • Reporting unauthorized charges and suspicious account activities to Designated authorities on business and client account with associate user
  • Take ownership and done manual account tagging if it miss
  • Experience working in client facing role in financial environment
  • Experience working in sales force SFDC Lightning, Excel
  • Investigating unauthorized charges with receipt and account
  • Analyze promotion discount and offer related queries
  • Investigate cases on Email and hands of experience to handle VIP customers.
  • Responded to customer requests for products, services, and company information.

Business Development Associate

TSL Consultancy
Pune, MH
01.2021 - 12.2021
  • TSL is marketing consultant providing agency for creative solutions
  • Communicating with customers, making outbound calls to potential customers and following up on leads
  • Understanding customers' needs and identifying sales opportunities
  • Up selling products and services
  • Closing sales and achieving sales targets

Education Counselor

Eduplusnow
Pune, MH
05.2020 - 01.2021
  • I was working as education counselor in this company
  • My daily job is to advise and assist young people in their personal and carrier development
  • Recommended courses as per requirements and needs
  • Advise students on course selection and career planning and support them in their academic pursuits
  • Provided face-to-face counseling sessions for working professionals, jointly evaluating their needs and utilizing skills to achieve desired outcome.

Market Research Intern

BDB India private LTD
Pune, MH
01.2019 - 09.2019
  • I have done my winter internship in BDB Indian private limited Pune as market researcher
  • I have done my summer internship in fuel organization Pune as marketing intern also working on social media marketing
  • Prepared range of written communications, documents and reports
  • Picked up additional tasks to aid team success
  • Managed bookings to optimize team availability
  • Spoke to customers in multiple languages to resolve problems and answer questions
  • Organized files to support efficiency and traceability
  • Developed ongoing programs using good team communication and collaboration.

Education

MBA - MARKETING

VIM Pune Vishwakarma University
Pune, MH
06.2020

BBA - Finance

Acmt College - ARCH, Pandhurna
Pandhurna, MP
06.2017

High School Diploma -

Excellence High School
Pandhurna, MP
03.2013

High School Diploma -

LBS High School - Pandhurna
Pandhurna, MP
03.2012

Skills

  • Good in communication
  • Flexible in any environment
  • Good leadership quality
  • Quick Learner
  • Hardworking
  • Innovative
  • Strong attention to detail and
  • Analytical skills
  • Ability to work in different shifts
  • Ability to multitask and priorities

Certification

  • Improved KPI's reviews by successfully handling customer complaints and implementing monthly training.
  • Best team player certified

Languages

English
Hindi
Marathi

Timeline

Customer Service Specialist

TaskUs
01.2022 - Current

Business Development Associate

TSL Consultancy
01.2021 - 12.2021

Education Counselor

Eduplusnow
05.2020 - 01.2021

Market Research Intern

BDB India private LTD
01.2019 - 09.2019

MBA - MARKETING

VIM Pune Vishwakarma University

BBA - Finance

Acmt College - ARCH, Pandhurna

High School Diploma -

Excellence High School

High School Diploma -

LBS High School - Pandhurna

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Sonali Mane