Sakshi Vashishtha

Experienced AML Analyst with 4 years of experience in anti-money laundering (including complex cases of Drug Trafficking, Human trafficking under special investigations team) observant while investigating suspected money laundering incidents. Experienced Financial Crime Senior Analyst specializing in Suspicious Activity Report (SAR) filing. Proficient in detecting, investigating, and reporting financial irregularities. Skilled in AML regulations, risk assessment, and compliance frameworks. Diligent in identifying suspicious activities, maintaining accuracy, and collaborating with authorities to safeguard financial systems and mitigate risks effectively.

• Questioned customers without influencing answers or making clients feel interrogated.
• Prevented, detected and deterred cases of financial fraud and irregularities.
• Reviewed transaction monitoring reports for suspicious activity.
• Maintained up-to-date knowledge of current fraudulent practices and tools.
• Maintained accurate, up-to-date case records and data.
• Responded to complex queries from customers and stakeholders promptly within agreed timescales.
• Advised and trained colleagues on recent changes to policies and procedures.
• Used red flag indicators and high-risk data from various systems to detect fraudsters and protect genuine customers from financial crime.

Worked with Accenture as a Senior Process Associate from 02t November 2018 to 14 May 2019 for Telus communications dealing with North American customers.

• Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
• Created comprehensive reports and delivered presentations to high-level stakeholders.
• Trained junior associates in proper procedures, team policies and strategies for success.

Worked with Personiv Erstwhile Johnkeells as a Senior Associate from 1st June’2015 to 3rd September´2018 for Telus communications dealing with North American customers.

• Efficiently responded to internal and external customer requests via phone, chat and email
• Consult with customers to evaluate needs and determine best options
• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
• Upgrade service and offer additional service packages or options , for company’s product and service solutions over the chat and phone
• Achieve the required quantity and quality of outbound calls and chats to prospects and meet monthly targets.