Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
SAKSHI VERMA

SAKSHI VERMA

NEW DELHI

Summary

Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. Skilled in client relationship management, financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Relationship Manager

Startek Bpo limited
Gurgoun
06.2023 - 03.2025
  • Cultivated strong client relationships, resulting in consistently high customer satisfaction ratings.
  • Implemented a comprehensive CRM system to improve customer segmentation and targeting.
  • Maintained respectful and professional interactions with clients to foster loyalty.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Resolved customer issues effectively, using strong interpersonal skills, and conflict resolution techniques.
  • Provide support to customers, meeting the demands of fast-paced call center environments.

Education

Bachelor of Arts -

Delhi University
NEW DELHI
10-2023

High School Diploma -

CBSE
NEW DELHI
03-2019

Skills

Customer Care Executive with 15 years of experience, adept at maintaining positive client relationship and ensuring high customer satisfaction Skilled in implementing effective customer relationship management system and addressing customer inquires and concern with professionalism and efficiency Proven ability to handle customer complaints and provide tailored solutions, utilizing strong communication and interpersonal skills Experienced in a fast-paced call center environment, with a strong focus on customer service, and a proficiency in the Microsoft Office suite

Languages

English
First Language
Hindi
Beginner
A1

Certification

  • Microsoft Word
  • Microsoft Power point
  • Microsoft Excel

Affiliations

  • Time Management
  • Fast Learner

Timeline

Relationship Manager

Startek Bpo limited
06.2023 - 03.2025

Bachelor of Arts -

Delhi University

High School Diploma -

CBSE

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SAKSHI VERMA