Sakshi Urai
Ujjain
Summary
Dynamic customer service associate with 1.8 years of experience in enhancing customer satisfaction in North American Chat Support and resolving complex issues across various platforms. Have experienced Data Annotator in international process with 0.11 years at Data Pure Technologies LLP. Expertise in fostering effective communication and collaboration within cross-functional teams, coupled with a strong ability to document processes and provide tailored support. Proficient in utilizing computer skills and Microsoft Excel to streamline operations, ensuring experiences through empathy and problem-solving, and preparing for a transition to a Customer Service Executive role.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Amazon
10.2023 - 03.2025
- Connected with customers over chats and emails to resolve customer queries regarding their Amazon shipment, and collaborated with cross-functional teams to resolve customer issues.
- Been part of project LISA to help in the development of the AI chatbots.
- Understanding and investigating problems with the customer.
- Manages customer concerns with the objective of maintaining a positive customer relationship with the organization.
- Qualities like empathy, active listening, problem solving, and great communication.
- Find a resolution that actually meets customer expectations.
- The ability to use positive language toward the customers.
- To coordinate with internal teams and vendors to resolve any account-related issues, such as payment discrepancies, account suspensions, or performance-related concerns.
Annotation Expert / Data Annotator
Data Pure Technologies LLP
09.2022 - 08.2023
- Aiding in the development of machine learning models by providing accurately categorized and annotated information.
- Meticulously analyzing and labeling textual data.
- Understand the importance of context and domain-specific knowledge.
- Enabling the datasets effectively with the help of communication with the other department.
Education
MBA - Human Resources Management
Vikram University
12.2023
Bachelor of Arts - Political Science and Government
Vikram University
08.2021
High school or equivalent -
Bhartiya Gyanpeeth hr. sec. school
04.2018
Skills
- Customer service
- Time management
- Writing
- Clear communication
- Easily adaptable to change
- Technical skills
- Email communication
- Chat support
Accomplishments
- Won various RNR for performance
- Received many badges for quality metrics
- Received badges for punctuality in work adherence
- Internship at Data Pure Technologies
Languages
- English
- Hindi
Timeline
Customer Support Specialist
Amazon
10.2023 - 03.2025
Annotation Expert / Data Annotator
Data Pure Technologies LLP
09.2022 - 08.2023
MBA - Human Resources Management
Vikram University
Bachelor of Arts - Political Science and Government
Vikram University
High school or equivalent -
Bhartiya Gyanpeeth hr. sec. school
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