Sakshi Vijay Rajmane
Mumbai
Summary
Experienced and self-motivated Project Manager bringing forth over eight years of experience serving as an effective Project and Quality Manager in lT Industries. Adept in all aspects of project and Quality management including planning, budget management, and coordinating all working parts of a project. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in IT industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager and Quality Manager
Tata Consultancy Services
04.2018 - Current
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication by presenting regular updates to customers and stakeholders, Reported regularly to Sr. managers on project budget, progress and technical problems.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Planned, designed, and scheduled phases for large projects.
- Developed and implemented strategic project plans and budgets to ensure successful execution and meet business objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
- Identified plans and resources required to meet project goals and objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Planned, Coordinated and directed the quality management system designed to ensure continuous production consistent with established standards.
- Maintained and promoted quality driven culture within the QMS and through regularly scheduled meetings held with the portfolio.
- Performed and managed process audit schedule for the portfolio utilizing the layered audit process.
- Initiated and performed corrective actions ranging from external complaints , rejects from customers using tools such as 6 panel, fishbone , root cause analysis, 8d corrective actions as well as executing and training on these areas.
- Defined matrices for traditional and agile projects based on their scope and deliverables.
- Help Retrospective and reported lesson learnt.
- Conducted Performance Management Reviews on quarterly basis.
- Participated and oversaw External ISO Audit.
- Provided Training to Projects managers to be compliant on all quality parameters to maintain CMMI level 5 .
Sr. Customer Service Advisor
Tech Mahindra Business Services
01.2016 - 02.2018
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Sr. Customer Service Representative
Serco Global Services Ltd.
04.2015 - 01.2016
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Engaged clients in person and over phone to answer questions and address complaints.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers and listened closely to problems described to determine solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
Bachelor of Arts -
University Of Mumbai
Mumbai07.2024
High School Diploma -
Institute of Petrochemical Engineering
Lonere07.2012
Skills
- Project Management Methodologies
- Conflict Management
- Budgeting and Forecasting
- Quality Management
- Agile Methodology
- Managing Revenue Projections
- Stakeholder Management
- Problem Solving, ability to work under pressure, fast learner
- Collaboration and Communication Skills
- PMP
- Lean Six Sigma
- Jira, MS office, MS Projects, Kanban, ITIL
- Microsoft Azure, Power BI, MySQL
- Leadership
- Team Management
- Time Management and Prioritization
- Coaching and Persuasion Skills
Accomplishments
- Deflated the cost of project by 12% with consistent expense monitoring.
- Saved delivery time by Reporting regularly to managers on project budget, progress and technical problems.
- Achieved 2 times faster delivery by closely monitoring Projects and team members performances.
- Supervised team of 13 staff members.
- Achieved 83% Results in Q4 2022 by completing PMO Tasks with accuracy and efficiency.
- Composed successful project plans covering objectives, resources and staffing to meet requirements and increase revenue by 0.5%
- Improved customer satisfaction ratings by 94% by successful planning and execution of a project and streamline process.
- Saved the company $2350 over 1.5 years by implementing a successful productivity improvement plan.
- Developed and maintained 100% courteous and effective rapport with stakeholders.
- Successfully coached 11 Project Managers on following best practices in QMS.
- Acquired Appreciations from colleagues and managers for being excellent and brilliant at work.
- Have been Awarded as 'Xcelerate Warrior' for achieving high performance in continual leaning and coaching other team members.
Certification
- Pursuing PMP - Project Management Professional from PMI
- Pursuing PSM1 - Professional Scrum Master 1 from Scrum.Org
- Google Foundations of Project Management: Coursera
- Learning Cloud Computing : LinkedIn
- Lean Six Sigma: Analyze, Improve and Control Tools: Project Management Institute
- The Data Science of Using People Analytics: International Institute of Business Analysis
- MySQL Essential Training: LinkedIn
- Business Skills: Professional Networking: TCS Talent Development
- Business Skills: Personal Mastery, working with Agility: TCS Talent Development
- Business Skills: Complex Problem Solving: TCS Talent Development
- Business Skills: Collaborative Decision Making : TCS Talent Development
- Agile Way of Working: Foundations: TCS Talent Development
- Business Skills: Persuasion and Influencing Skills: TCS Talent Development
- Cloud Computing Foundation: TCS Talent Development
- The Data Science of Using People Analytics: International Institute of Business Analysis
- Google Project Initiation - Starting a Successful Project: Coursera
- iQMS for Pl's Training-PM : TCS Talent Development
- Architecture and Tools- Learning Service Now: TCS Talent Development
- Integrated Quality Management Systems: TCS Talent Development
- Knowledge Transition Program ( Process, Technical , Functional) : TCS Talent Development
- Scrum Master Training : TCS Talent Development
- Six Sigma DMAIC E1: TCS Talent Development
- Process GDPR : TCS Talent Development
- Process Performance Models overview : TCS Talent Development
- The Data Science of using people analytics: TCS Talent Development
- ITIL V3 Foundation certification course : TCS Talent Development
- Lean Six Sigma- Define and Measure Tools: TCS Talent Development
- DEG Business Continuity Management : TCS Talent Development
- Performance Improvement Techniques : TCS Talent Development
- Leadership-Learning data analytics : LinkedIn
- Risk Awareness Process Management : TCS Talent Development
- Operations Management Basics: TCS Talent Development
- Network Management Intermediate : TCS Talent Development
- BFSI fraud risk management : TCS Talent Development
- Billing and revenue assurance Intermediate : TCS Talent Development
- Telecom fundamentals: TCS Talent Development
- Setting Team and Employee goals : LinkedIn
- IP Governance in service delivery: TCS Talent Development
-
Timeline
Project Manager and Quality Manager
Tata Consultancy Services
04.2018 - Current
Sr. Customer Service Advisor
Tech Mahindra Business Services
01.2016 - 02.2018
Sr. Customer Service Representative
Serco Global Services Ltd.
04.2015 - 01.2016
Bachelor of Arts -
University Of Mumbai
High School Diploma -
Institute of Petrochemical Engineering
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