Saksshay Kanojia
Pune
Summary
Highly motivated employee with proven expertise at Barclays, excelling in fraud investigation and transaction analysis. Recognized for outstanding leadership and problem-solving skills, achieving 100% quality in case management. Adept at utilizing advanced software tools for pattern detection, fostering team collaboration, and driving operational excellence in high-pressure environments. Ready to take on new challenges.
Desiring to join a team to supervise while maintaining high standards of quality and punctuality.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
Barclays- Specialty Investigation Control Reports
Pune
08.2024 - Current
- Fraud and Dispute Analysis| Credit operations and chargebacks.
- Working on Charge-off Bad Debt (COBD), Credit Bureau disputes (CBD), Identity Theft (FA), Account Takeover (ATO), transactional fraud, familiar fraud, 4BSA, and account review with complete case documentation.
- Demonstrate expertise in credit card fraud investigation, transactional monitoring, and payment lifecycle knowledge.
- Served as primary contact for fraud claim inquiries.
- Maintaining daily and monthly MI reports, and tracking daily shrinkage.
- Worked on various processes, such as API exceptions, reconciliation, and transactional monitoring, Merchant credit remediation.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Analyzed transaction patterns to identify potential fraudulent activities.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity, like Contact Center Desktop (CCD), Early Warning Services (EWS), Lexis Nexis, EVA, TSYS, and E-Oscar.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Developed a strong relationship with colleagues and management, fostering a positive work environment.
Fraud Analyst
Barclays- Delayed Payments
Noida
07.2022 - 07.2024
- Act as a first line of defense to stop fraud and scams by analyzing account activities.
- Make outbound calls for cases that are triggered in Falcon for further fraudulent checks.
- I worked on Falcon and Full-Serve for triggered transactions and calling customers.
- I took responsibility for supervising and assisting new batches to overcome their learning curve.
- Worked within SLA, and maintained 100% quality.
- Awarded Star of the Month four times.
- Helping team members with their real-time queries.
- I worked and shared hourly reports and case counts with the team daily.
- I worked on case allocation within the team.
- Excellent time management, ability to meet deadlines, and monthly benchmarks.
- Strong work ethics.
- Works well virtually, in a team, and independently.
- Proficiency in MS Excel, PowerPoint, and MS Word.
- I assist my team in completing cases within the SLA.
Customer Success Manager
Netcom Learning Pvt Ltd.
Noida
01.2021 - 07.2021
- Handled training for different projects like- Cisco, Citrix, PMP, ITL, Microsoft, and Azure.
- Worked and coordinated with multiple certified vendors, participants, clients, and management ensuring smooth run of business.
- Formulates and executes innovative L&D strategies.
- Adopt a variety of training styles to meet learner and business objectives
- Preparation of daily, weekly and monthly reports
- Client Compliance
Senior Training Coordinator
NIIT LTD
Gurgaon
07.2018 - 01.2021
- Developed and implemented training programs to meet organizational needs.
- Created course materials, including handouts and presentations.
- Project Handled "IQVIA"- Arranged training for IQVIA employees with NIIT-certified vendors, coordinated and managed multiple vendors, employees, and management to ensure the smooth run of business.
- Formulates and executes innovative L&D strategies.
- Handled ILT, VILT
- Arranged training for Leaders and Managers of the project.
- Customization and extraction of reports
- Task allocation and handling requests
- Process upgradation by implementing ideas
Education
B.Tech - Mechanical And Automation Engineering
Delhi Technical Campus
Noida08-2018
Intermediate - Science
DR. RadhaKrishnan International School
Delhi01-2014
High School Diploma -
Bhartiya Vidya Bhawan's Mehta Vidyalaya
Delhi01-2012
Skills
- Risk level determination
- Leadership and training
- Customer dealing
- Customer due diligence
- Product and service knowledge
- Leadership proficiency
- Performance management
- Operational execution
- Customer relationship management
- Team motivation techniques
- Pattern detection
- Effective communication
- Problem solving
- Fraud investigation
- Transaction analysis
- MS Office
- Time management
- Team collaboration
Timeline
Fraud Analyst
Barclays- Specialty Investigation Control Reports
08.2024 - Current
Fraud Analyst
Barclays- Delayed Payments
07.2022 - 07.2024
Customer Success Manager
Netcom Learning Pvt Ltd.
01.2021 - 07.2021
Senior Training Coordinator
NIIT LTD
07.2018 - 01.2021
B.Tech - Mechanical And Automation Engineering
Delhi Technical Campus
Intermediate - Science
DR. RadhaKrishnan International School
High School Diploma -
Bhartiya Vidya Bhawan's Mehta Vidyalaya
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