Sakthi Vel
Villupuram
Summary
Seasoned Product Specialist and Service Engineer with above Eight years of experience in Sales, Product Demonstration, installation and maintenance of Opthalmic equipment's ,IOL's and Medical Devices.
Skilled at training and mentoring field service personnel to troubleshoot and correct Medical Equipment problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for Opthalmic & Medical equipment industry.
Overview
8
8
years of professional experience
Work History
Senior Sales Account Executive
Biotech Vision Care Pvt. Ltd
Chennai
05.2024 - Current
- Conducted sales calls to introduce products and services to potential customers in Opthalmic Products Like IOL's & Opthalmic Equipment's.
- Developed relationships with key decision makers in target accounts.
- Analyzed competitor strategies, pricing, and offerings.
- Negotiated contracts with customers.
- Maintained accurate records of all sales activities in CRM system.
- Managed multiple client accounts simultaneously while providing excellent customer service.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
Senior Product Specialist
Appasamy Associates (P) Ltd
Chennai
11.2019 - 04.2024
- Continually expanded knowledge of Opthalmic equipment product line.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Evaluated medical equipment and recommended upgrades when necessary.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- "Increased sales by 10%".
- Managed over 50 customer calls per day. Increased sales by 10%.
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Liaised between customers and manufacturing to design new product.
- Assisted with demonstrations for Ophthalmic equipment (OCT, FUNDUS CAMERA, AUTOREF, NCT) to showcase functionality.
- Liaised between medical staff and medical equipment vendors.
Senior Service Engineer
Appasamy Associates (P) Ltd
Chennai
06.2017 - 11.2019
- Tested equipment performance and demonstrated operation and servicing best practices.
- Recommended Spares changes, upgrades and replacements to improve systems performance.
- Identified equipment problems and potential risks, coordinating appropriate corrective action.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Monitored work performance and quality to maintain standards.
- Managed over 10+ Service calls per day
- Installed and repaired Ophthalmic Equipment, Desktops and Medical equipment on clients' premises.
- Investigated and troubleshot Medical Equipment service issues weekly.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Field Service Engineer
Appasamy Associates (P) Ltd
Chennai
05.2016 - 06.2017
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed maintenance data records and tracked operating information for onsite reference.
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in Computer, mechanical, and electrical systems.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Facilitated communication between office personnel and customers.
- Investigated and troubleshot 24 product service issues weekly
- Scheduled service calls according to customer location and urgency of need
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components
- Updated and maintained assigned machines per manufacturer specifications
Education
Bachelor of Engineering - Electronics And Communications Engineering
Mailam Engineering College
Tindivanam05.2016
High School Diploma -
Walter Scudder Hr. Sec. School
Tindivanam04.2012
GED -
Walter Scudder Hr.Sec.School
06.2010
Skills
- Opthalmic Equipments & IOL's Specialist
- Pipeline Management
- Territory Management
- Equipment Installation Specialist
- Medical Device & Product Demonstration
- Electronics Troubleshooting
- Sales Planning
- Maintenance and Repair Expertise
- Communication skills
- OCT & Fundus camera Specialist
- Field Service Engineer
- Business Development
Languages
- ENGLISH
- TAMIL
Timeline
Senior Sales Account Executive
Biotech Vision Care Pvt. Ltd
05.2024 - Current
Senior Product Specialist
Appasamy Associates (P) Ltd
11.2019 - 04.2024
Senior Service Engineer
Appasamy Associates (P) Ltd
06.2017 - 11.2019
Field Service Engineer
Appasamy Associates (P) Ltd
05.2016 - 06.2017
Bachelor of Engineering - Electronics And Communications Engineering
Mailam Engineering College
High School Diploma -
Walter Scudder Hr. Sec. School
GED -
Walter Scudder Hr.Sec.School
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