Sakthieswaran B
Chennai
Summary
An expert Technical Lead with 14 years of rich & diversified experience in: Linux Production, Change management, Service management, Product management, S3 bucket, Azure Cloud .
Key Impact Areas:
~ Service Management ~ Production Support ~ Project Management ~ Change Management ~ Users Management ~ Auditing ~ Deep Analytical Skills ~ Business Analysis ~ People Management ~ Organizational Management Skills ~ Strategic Planning & Execution ~ Problem-Solving Skills
Summary:-
Seek to continually upgrade my abilities and capabilities while coordinating these With the Association’s prerequisites. I have 14 long stretches of significant Demonstrated s I am unwavering, meticulous, and highly competent in the IT Industry. Knowledgeable in Continuous integration tools like Jenkins (Hudson) and code repositories like SVN & NEXUS Expert in Salesforce and Ad point user Administration, AWS instances configuration, and support activity for the Digital applications troubleshooting & supporting issues Expert in Azure Could IaaS, PaaS and SaaS. Good in the F5 – BIGIP (Load Balancer) on how to configure pools, drain connections, troubleshoot traffic-related issues, etc. I am a Goals-situated individual topped with great meticulousness and delicate Abilities. Displayed aptitudes to Train individuals in Production Support, Linux Prod support, and Change management Domains.
Significant Highlights:-
Got appreciation and accolades from the clients/customer.
Have completed all the tasks/projects within the given time frame. Started my career as a Trainee Engineer and risen myself as a Technical Lead.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tech Lead
Cognizant Technology Solutions
Chennai
02.2024 - Current
- Leading L2 Infrastructure Support team for our Marine Insurance Client
- End to end support for Azure Cloud Hosted applications for users
- Managing Intune registered devices and its compliance related issues on both MDM and MAM
- Managing includes access provisioning (via SSO and MFA in Azure) and modification of Azure roles for users/devices
- Hands on Experience on provisioning RBAC in MS Intune
- Managing/Controlling Intune devices using Device configuration policies
- Managing Windows patch update in Intune for registered devices
- Deployed and secured apps using Intune
- Managing MSOffice 356 apps license as per configuration policy
- Enforcing app protection policies using Conditional access
- Monitoring all suspicious/malicious activities in Azure enabled devices/users via MS Defender console.
Senior ProdOps Engineer
News Technology Services Technologies Pvt Ltd
Bangalore
03.2018 - 01.2024
- End to End Newspaper Production workflow Application Support for all UK regions.
- Ownership and support of client applications hosted on both LINUX and WINDOWS Prod/QA environments.
- As a SPOC from offshore involved in Tier 2 application migration and failover.
- Automated jobs using shell or bash scripts and scheduled via cronjob.
- Good knowledge on VMWare (VSphere client), used in NETAPP Metro Cluster for data backup.
- Good knowledge on TIWORKFLOW - Load balancer (configuration)
- Good knowledge on Salesforce CRM and Ad Point user/profile admin.
- AWS EC2 configuration and support activity for our digital applications.
- AWS IAM and Linux – User Management.
- S3 bucket configuration and supporting/troubleshooting issues for stories
- Configuring Elastic search for Indexing and monitoring it via Kibana
- Zabbix, New Relic, and Cloud watch are setting up alert monitoring for various environment applications and services.
- Hosted daily and monthly team review calls with onsite managers for performance discussions.
- Hosted Daily Service Review (DSR) calls with Product owners, Team Leads across various support teams on daily activities
- Ensure SLA requirements are continuously improved through technology innovation, end-to-end monitoring, and support capabilities.
Senior Systems Engineer
Infosys Limited
Bangalore
10.2011 - 12.2017
- Performing app code deployments of our core banking apps hosted on Linux servers.
- Troubleshooting production-critical issues related to banking apps.
- User ID Creation, Deletion, and modifying access for Internal Banking users (using backend tools)
- Responsible for updating Interest rate details on core banking applications in QA and PROD daily
- Responsible for scheduling jobs through Autosys (job scheduler agent) and monitoring jobs to ensure successful completion.
- Monitoring end-to-end file transfer from Bank to the vendor within agreed SLA.
- Performed periodic health checks on all core banking apps via shell script.
- Hands on experience in incident escalation matrix per SLA
- Good Knowledge on Change management workflow (CR – creation, getting approvals, deployment, and implementation)
- Responsible for providing weekly and monthly SLA Data to our Client (via HP Service manager)
- Represented Offshore in daily huddle with Product Owners.
- Represented Offshore implementing CR's in weekly CAB meetings.
- Monitored critical apps via the NETCOOL monitoring tool.
Education
Bachelor of Science - Computer Science
Bishop Heber COllege
Trichy, Tamil Nadu04-2011
Skills
- Technical problem solving
- Continuous integration
- Continuous deployment
- Amazon Web Services
- Software Applications
- Linux Environments
- JIRA
- SDLC processes
- Excellent Communication
- Time management abilities
- Self Motivation
- CRM Software
- Problem-solving abilities
- Relationship Building
- Users Management AWS/Azure
- Auditing Tickets
- Continuous integration tools like Jenkins (Hudson) and code repositories like SVN & NEXUS
- Salesforce and Ad point user Administration
- AWS instances configuration and support activity for the Digital applications troubleshooting & supporting issues
- Azure Could IaaS, PaaS and SaaS
- F5 – BIGIP (Load Balancer) configuration
- Train individuals in Production Support, Linux Prod support, and Change management Domains
Certification
- AWS Essential skills certified
- Microsoft Modern Windows Desktop Admin
- Microsoft SC-900 certified
- Microsoft Azure AZ – 30 – Designing Azure Infrastructure (Pursuing)
Educationcredentials
B.Sc. Computer Science, Bharathidasan, 2011
Significanthighlights
- Got appreciation and accolades from the clients/customer
- Have completed all the tasks/projects within the given time frame
- Started my career as a Trainee Engineer and risen myself as a Senior ProdOps Engineer
Keyimpactareas
- Service Management
- Production Support
- Project Management
- Change Management
- Users Management
- Auditing
- Deep Analytical Skills
- Business Analysis
- People Management
- Organizational Management Skills
- Strategic Planning & Execution
- Problem-Solving Skills
Personal Information
Date of Birth: 12/02/90
Languages
- English
- Tamil
- Telugu
- Kannada
- Hindi
- Malayalam
Training
AZ - 500 - Azure Security Engineer Ongoing
Accomplishments
- Recognized by client as the Best Contributor for Supporting and adopting new Technologies.
- Awarded by Client in RITA annual awards for the best Individual contributor
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Timeline
Tech Lead
Cognizant Technology Solutions
02.2024 - Current
Senior ProdOps Engineer
News Technology Services Technologies Pvt Ltd
03.2018 - 01.2024
Senior Systems Engineer
Infosys Limited
10.2011 - 12.2017
Bachelor of Science - Computer Science
Bishop Heber COllege