Sakthi Prasad Swaminathan
Bengaluru
Summary
Experienced Operations Manager and skilled leader with 15 years of experience in Platform Operations (MacOS, Windows, Linux). Applying exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient in developing teams, improving processes, and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement. Implementing changes with a strategic approach to drive success.
Overview
14
14
years of professional experience
Work History
Technology Operations Manager
Lowe's Services India Pvt. Ltd.
09.2019 - 01.2024
- Led the Operation Command Center (OCC)/Technology Operations Center (TOC) in monitoring and providing Level 1/2 response to incidents in a high-pressure environment.
- Provided Eyes on the Glass Support for 6 streams of Operations namely Database, Platform (MacOS/Windows/Linux), Mainframe Batch, Network, Digital Operations, Store Operations.
- Collaboratively Managed a large team of technical professionals (150+ members), fostering an optimal work-place and providing mentorship to support career growth.
- Managed Major Incident Management (MIM) team
- Collaborated with multiple stakeholders in driving down Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR) while improving Mean Time Between Failures (MTBF).
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with Infrastructure Engineering teams in execution of New Products/Applications as well as Major Enhancements/Changes to Existing Products/Applications
- Partnered with IT Service Management (ITSM) teams to ensure efficient response/escalation/engagement processes for Priority 1 & 2 incidents.
- Performed administrative tasks across various technology disciplines, including job queue, DNS, DHCP, and license management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Established solid ticketing discipline for Incident, Knowledge, Problem and Change management processes.
- Collaborated with Data Center and VM teams in implementation of Data Center Migration Project, resulting in reduction in operational costs and improvement of operational efficiency.
- Oversee administration of Mac OS, Windows, and Linux systems for a diverse environment with [X] users, ensuring reliability and security across all platforms.
- Manage SharePoint environments, including site management, user permissions, and content workflows, enhancing team collaboration and document management.
- Implement and maintain Active Directory across Windows and Linux systems, ensuring seamless integration and streamlined user management.Lead IT projects, such as system migrations and infrastructure upgrades, improving operational efficiency and reducing costs.
- Provide advanced technical support for Mac OS, Windows, and Linux users, resolving complex issues and minimizing disruptions.
- Managed and deployed configuration profiles using Mobile Device Management (MDM) tools to enforce system settings, security policies, and application configurations.
- Managed local and network user accounts, including permissions settings, and troubleshooting login issues.
- Implemented and managed FileVault encryption on Mac devices, securing data at rest and ensuring compliance with security policies.
- Deployed and managed software applications across Mac environments using tools like JAMF Pro, Munki, or Apple Remote Desktop, ensuring consistency and compliance.
Technology Analyst
Infosys Technologies Limited
04.2015 - 08.2019
- Acting Role of Team Lead and SME where I Led the team of 20 members for duration of 3 years
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Understanding the business requirements of the client. Prepare (HLDD) High Level Design Documents along with LLD.
- Resolving the problem by identifying the root cause and providing permanent fix - Problem Management.
- Resolution of Incident Inflow by providing immediate workaround.
- Delegating the work.
- On-call Batch support.
- Co-ordination of Onshore and offshore folks.
- Adhering to Quality Processes and various standards followed by the Client.
System Engineer
Infosys Technologies Limited
12.2009 - 04.2015
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Completed software updates and assessed security patches for optimized computer use.
- Responsible for handling technical and system sessions.
- Creating Logical Volumes and resizing the file systems as per the requirement.
- Application performance and Process Monitoring using commands like top, sysstat and pssh package commands etc..
- Managing file ownership and permissions. Security Implementation with Access Control Lists.
- Implementing backup schedules daily/weekly using tar and rsync Backup program and restore as needed.
- Creating Logical Volumes and Resizing the file systems as per the requirement.
- Experience on File System Management – Creation, Checking and Recovery of file systems.
- Identified system issues and recommended changes to close system holes.
- Ran diagnostics and conducted software tests to resolve system issues.
- Measured and reported on service-level metrics to streamline IT assessment.
- Brainstormed with interdepartmental personnel to drive continuous technical improvements.
Education
Master of Business Administration - Project Management
Himalayan University
Itanagar, India05.2020
Bachelor of Engineering - Electrical And Electronics Engineering
Anna University
Chennai, India05.2009
Skills
- Operating Systems: Mac OS X, Windows 10/11, Windows Server 2016/2019/2022, Linux (Ubuntu, Red Hat)
- System Administration: Active Directory, Group Policy, User Account Management, File Sharing, Scripting, Certificate Management
- SharePoint Administration: Site Management, User Permissions, Content Management
- ITSM Management: Incident, Change, Problem, Service Request Management
- Project Management: IT Infrastructure Projects, System Migrations, Software Implementations
- Process Improvement
- Performance monitoring & reporting
- Operations Data Analysis
- Organizational Management
- Team Leadership
- Production Support
- Interdepartmental Collaboration
Personal Qualifications
- Bachelor of Engineering in Electrical and Electronics Engineering, Anna University, 2005
- Master of Business Administration in Project Management, Himalayan University, 2020
Additional Information
Certifications
- Red Hat Certified System Administrator (RHCSA)
- Red Hat Certified Engineer (RHCE)
- IBM Certified Database Associate
- IBM Certified Database Administrator
- Scrum Alliance Certified Scrum Master
- ITIL® Foundation Certificate in IT Service Management
Personal Information
- Passport Number: S9358825
- Passport Expiry Date: Till 2028
- Date of Birth: 05/22/88
Notice Period - Can Join Immediately
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Technology Operations Manager
Lowe's Services India Pvt. Ltd.
09.2019 - 01.2024
Technology Analyst
Infosys Technologies Limited
04.2015 - 08.2019
System Engineer
Infosys Technologies Limited
12.2009 - 04.2015
Master of Business Administration - Project Management
Himalayan University
Bachelor of Engineering - Electrical And Electronics Engineering
Anna University
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