Sakthipriya Ravikumar

• Interacted with customers and clients to identify business needs and requirements.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Built teams to address project goals and objectives for multiple projects.
• Leveraged project management processes and tools to define and execute projects.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Identified program obstacles and communicated possible impacts to team.
• Devised creative solutions to critical customer and user needs.

• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Managed projects from procurement to Live.
• Developed and initiated projects, managed costs, and monitored performance.
• Responsible for maintaining the Project repositories including the Resource Loading sheet, SOW, Project Charter, WBS approved sheet, WSR, CCB Docs and any other process related decks.
• Handled multiple Sprint Release and successful completed the Transitions with other vendors on Hypercare closure
• Awarded many times as “Role fit person, Any activity is provided will get completed and delivered on time & making the Biz asusual”.

• Checked software beyond testing scripts for interconnected problems not covered by established specifications.
• Optimized test cases to maximize success of manual software testing.
• Defined, created and controlled testing environments for successful software deliverables.
• Documented integration issues and vulnerabilities and outlined improvement recommendations.
• Planned and devised cohesive test plans for projects using advanced testing technologies.
• Directed teams completing regression tests to support successful product development stages.
• Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Completed pre-implementation testing for new system modifications to assess potential impacts.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Developed and maintained defect databases for known issues.
• Kept scripts and test cases updated with current requirements.
• Incorporated delivery requirements into planning of testing schedules.
• Documented testing procedures for developers and future testing use.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
• Produced quality standards, checklists, report templates, and processes.
• Met with manager weekly to provide detailed project report and milestone updates.
• Conducting weekly Global delivery meetings to review the existing and upcoming opportunities among Program Executives and following up with the action items.
• Build up a repository of project templates both technical and management to Support the Project Managers – use examples from current and past projects to identify best practice.
• Co-ordination of publication, review and sign-off of major Project Management deliverables and Account related announcements both internally and externally.
• Identifying the location of support to resolve technical issues, effecting the transition into support, and help in formally closing off the project related activities.
• Release of PO and new proposal any existing proposal with changes made to it.
• Host Account Project Forecasting reviews and maintain the pipeline document. Frequency – Weekly/ Monthly, Outcome – Forecast revenue and opportunities. Collate inputs from salesforce to verify account performance & financial results every quarter.
• Managing Projects for XPE Elimination in Client Environment.
• Managing Projects on Migration of Servers from Existing Infrastructure setup to Latest version of OS including new Hardware.
• Managing projects for Procuring New Hardware’s with specified standards provided by the client.
• Managing Projects on Server Refreshing.
• Managing Projects for Network environment set up. Managing Project life cycle right from initiation and closing.

· Ensure SLA is maintained by the team to achieve the key task.

· Responsible for training and mentoring new team members.

· Involved in defects discussion calls during pre-Production stage and assign defect to the team accordingly.

· Responsible to scheduling meetings with other teams to solve inter-dependency.

· Involved in weekly status calls to update the project status to client.

· Responsible for managing and tracking project status for the finest deliverables.

· Responsible for maintain the common PMO mail box.

· Responsible for maintain Org structure maintenance.

· Responsible for eliminating XPE for the provided Client location and defining to agreed release and deployment plans with customers/stakeholders.

· To ensure the knowledge has been transferred to enable the customers and users to optimize their use of the service to support their business activities.

· Communicating the client in regards with the elimination and making them satisfied with the process without any hindrance to them.

· Managing and coordinating the Process information among technician, IT Manager and client.

· Scheduling and planning the activities and confirming whether it has completed on target date and time.

· Review deliverables at the final stage /phase of the project.

· Assisted in Project Setup/Closure, etc. in internal tools and repository.

· Worked along with the Resource Management team to identify the open position in GRM (Global Resource Management Tool) & created a Weekly/Monthly report for the open & closed position in India.

· Assisted in the coordination between the SDM’s and the portfolio leads to have the escalated projects discussed down to closure in the forum. Followed up on actions & reduced escalation from the client by assisting to deliver the projects on time & thereby preventing SLA slippages.

· Supervise and maintain the Escalation data in master program schedule as well as PMO share point site.