Sakthisanjeevkumar G
Branch Manager
Coimbatore
Summary
Experienced Branch Manager with over 14 years of expertise in the retail branch banking industry. Deep understanding of bank processes and compliance. Committed to delivering exceptional customer service in alignment with organizational policies. Strong negotiation, problem-solving, and team handling skills to effectively navigate challenges and drive success.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Branch Manager
Kotak Mahindra Bank Ltd
3 2020 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Branch Manager
ICICI Bank Ltd
10.2017 - 03.2020
- To up keep the branch with extraordinary customer service, compliance, safety and security objectives of the organization
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Developed strong working relationships with vendors to negotiate favorable pricing options on products and services for the branch location.
- Strengthened relationships with clients through exceptional customer service and personalized attention to needs.
- Implemented targeted sales promotions that generated increased revenue and attracted new customers to the branch location.
- Collaborated with regional management to develop strategic marketing plans that increased brand visibility within the community.
- Complied with regulatory guidelines and requirements.
Senior Privilege Banker
ICICI Bank Ltd
06.2016 - 10.2017
- Leading a Team of 9 members including 9 PBs making them achieve the high level targets
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Delivered personalized client presentations, effectively communicating value proposition of services.
- Implemented CRM best practices, improving data accuracy and usability for client management.
Deputy Manager
ICICI Bank Ltd
02.2011 - 05.2016
- Maintain a highly motivated, well-trained staff along with maintaining effective employee relations
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Complied with regulatory guidelines and requirements.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Education
B.E(Electronics & Communication Engineering) -
Anna University, South India
MBA - undefined
Manipal University, South India
General Managment Program - Managment
Indian Institute of Managment
Indore, India 04.2001 -
Skills
Client Relationship Management
Certification
NSE’s Certification in Financial Markets, Amfi, 2019
Accomplishments
- PAN India topper in personal loan target vs. achievement
- Given a outstanding performance and holding 14th place in all over India Ranking (PAN India Ranking)
- Given a award winning performance in Current Account Sourcing and Servicing - CA Titan Award
- Increased the branch GL from 8 Cr to 17 Cr within a time span of 12 months.
Additional Information
AMFI & IRDA Certified
Languages
Hindi
English
Tamil
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
Timeline
Branch Manager
ICICI Bank Ltd
10.2017 - 03.2020
Senior Privilege Banker
ICICI Bank Ltd
06.2016 - 10.2017
Deputy Manager
ICICI Bank Ltd
02.2011 - 05.2016
General Managment Program - Managment
Indian Institute of Managment
04.2001 -
Branch Manager
Kotak Mahindra Bank Ltd
3 2020 - Current
B.E(Electronics & Communication Engineering) -
Anna University, South India
MBA - undefined
Manipal University, South India
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