Sakthivel M
Game Integrity Services Specialist
Chennai
Summary
Skilled poker player with strong analytical abilities seeking Risk, Fraud & Payments Analyst role. Experienced in identifying and preventing fraud, ensuring fair play for online gamers.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Game Integrity Services Specialist
PokerStars
08.2020 - Current
- Investigated customer-reported and system-generated alerts for potential rule violations, including collusion, multiple account abuse, and account sharing.
- Conducted thorough manual reviews of accounts and gameplay data to identify indicators of suspicious activity.
- Analyzed financial transactions and account behavior to detect potential fraud patterns.
- Mitigated risks associated with game integrity by identifying and addressing emerging threats.
- Provided exceptional customer service to players regarding game integrity concerns, adhering to established policies and procedures.
- Performed additional duties as directed by the Game Integrity Services Manager.
Customer Service Representative
Groupon
09.2019 - 08.2020
- Responded to a high volume of email and chat inquiries from current and prospective Groupon subscribers, addressing a wide range of questions – from basic usage to unique offer-specific issues.
- Resolved customer issues promptly and consistently, ensuring a positive experience for all interactions.
- Managed time effectively to meet individual and team ticket resolution targets while adhering to quality standards.
- Maintained a strong working knowledge of internal ticketing systems, customer portals, back-office databases, and Groupon redemption procedures.
- Possessed a deep understanding of various merchant features to effectively address customer concerns.
Customer Service Representative
Groupon
09.2016 - 11.2017
- Provided exceptional email and chat support to Groupon subscribers, resolving inquiries and ensuring customer satisfaction in a high-volume environment.
- Responded to a wide range of questions, met resolution targets, and leveraged knowledge of internal systems and procedures.
Education
Higher Secondary -
Jaya Matric. Hr. Sec. School
Chennai, India10th Standard (Matriculation) -
Jaya Matric. Hr. Sec. School
Chennai, IndiaBachelor of Engineering - Mechanical Engineering
SA Engineering College
Chennai, IndiaSkills
Personal Information
- Father's Name: Murugesan V
- Date of Birth: 06/30/94
- Gender: Male
Personality
- Productive
- Determined
- Ability to adapt to changes easily.
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge.
Timeline
Game Integrity Services Specialist
PokerStars
08.2020 - Current
Customer Service Representative
Groupon
09.2019 - 08.2020
Customer Service Representative
Groupon
09.2016 - 11.2017
Higher Secondary -
Jaya Matric. Hr. Sec. School
10th Standard (Matriculation) -
Jaya Matric. Hr. Sec. School
Bachelor of Engineering - Mechanical Engineering
SA Engineering College
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