Sakthivel P

Accounts Receivable Management: Oversee the accounts receivable ledger, including invoicing, payment processing, and managing daily collections calls (45+ incoming and outgoing) to meet diverse process requirements.

• Aging Report Monitoring: Monitor aging reports and proactively follow up on 90+ overdue accounts to reduce outstanding balances.
  Billing Dispute Resolution: Collaborate with account managers and contract service teams to resolve billing disputes and discrepancies, ensuring timely resolutions and maintaining customer satisfaction and retention.
• Credit Management: Conduct credit checks on new customers and establish credit limits based on risk assessments.
  ERP Transition: Contributed to successful transition of accounting operations to SAP from NetSuite, ensuring seamless integration.
• Process Optimization: Recognized as top performer for designing and executing optimized method for creating Excel billing schedules, leading to significant time savings and improved workflow efficiency.

• Team Management: Assign daily activities in absence of Team Leader, ensuring tasks are completed on time and deadlines met. Monitor performance, provide feedback, and deliver additional training as needed.
• Process Improvement: Identify areas for improvement within team operations and suggest solutions to enhance efficiency and productivity.
  Payment Processing & Reconciliation: Process various payment modes, including Check, ACH, and Wire. Create reconciliations for each payment, ensuring accurate allocation and uploading in ERP (PeopleSoft/Oracle).
• Unidentified Payment Reduction: Reduce unidentified payments on customer accounts, ensuring accurate aging report.
  Customer Follow-up: Follow up with customers or collections teams via email to request remittance details for unallocated payments.
• Issue Resolution: Resolve client and customer queries related to short payments, overpayments, and duplicate payments within agreed turnaround time (TAT).
• Recognition: Awarded “Extra Miler” for implementing process improvements that streamlined operations, increased efficiency, and reduced productivity time.

• Processing various mode of payments such as BACS, CHAPS, lockbox and Credit card
• Posting and updating everyday transaction in oracle
• Resolving issues and queries regarding payments, unidentified payments
• Interacting with on shore credit controllers to carry out flawless transactions
• Providing Email & on call support for the escalations which are raised pertaining to customers on TAT
• Payment collections and support
• Received best performance awarded 'You Make Difference' for clearance high number of unidentified from unallocated payments and customer's unapplied payments without remittance

• Preparing invoices for customers as per service provided
• Recording all daily transactions in tally ERP
• Maintaining service provided and received in various excel files
• Prepared monthly payment outstanding list and follow up customer through telephone to ensure overdue payment status