Summary

Overview

Work History

Education

Skills

Timeline

Sakthivel Poovagoundar

TEST LEAD

Chennai ,India

Summary

A competent professional with overall 14 years and 11 months of experience in Software Testing. Strong knowledge of STLC methodologies such as Waterfall, Agile. Experienced in testing Web Applications, Client/Server applications, Middleware/Web services such as Real Time Messaging services, SOAP API, REST API, and Micro Services. Experienced in Functional Testing, System and Integration Testing, Regression Testing, GUI Testing, UAT, Version Proxy Testing, Browser Compatibility Testing and Web services API Testing. Around 4 years of experience for automating new test cases for each release & created to the early automation using Parasoft SOA and Soap UI tool. Strong Experience in testing tools like HP ALM (Application Lifecycle Management), HP QTP (Quick Test Professional), JIRA, and Technology Delivery Platform. Good knowledge in Para soft, Intelligent Test Environment, Eclipse, WSDL Builder, Splunk, Rally, TOAD, PRISM, Altova XML SPY, Jenkins, Aqua Data Studio, Google Postman, JSON, Splunk etc. Good knowledge on the billing systems like AMDOCS, Telegence, Enabler, Ensembler and other systems. Strong experience in understanding of business requirements, Effort estimations, test plan and strategy, designing High Level Business Scenarios based on requirements, designing Test Cases, Test data management, Execution and Test Reports. Good experience in Batch testing and monitoring jobs using Jenkins Tool. Collaborated with development, QA, and business analysis teams to understand test data requirements and ensure alignment with project goals. Create automated workflows, process models, and decision tables to optimize operations and ensure streamlined processes. Lead BPM automation projects, ensuring timely delivery, within scope, and meeting business objectives. Coordinate with cross-functional teams (IT, business analysts, developers, etc.) to ensure project success. Leverage APIs, web services, and other integration methods to enhance system functionality. Monitor key performance indicators (KPIs) for automated processes and workflows. Performed backend testing to verify the data integrity by passing SQL Queries. Performed Input validations, User Interface Validations, Browser Compatibility testing and Navigation Testing. Configuration of Testing Environment (e.g. Onboard to BOS) and understanding of BOS/CAD ICD and messages. Knowledge of Onboard (OB) Simulators. Track, install and configure OB software ( I-ETMS). Participate in Agile release and sprint planning. Ability to utilize UTCS to create trains, bulletins, authorities etc. for testing efforts for Positive Train Control (PTC) operations. Good knowledge on the Railway domain systems like Siemens BOS, Wayside, UTCS CAD and IETMS/Wabtec BOS & Onboard. A team player and self-starter with an ability to learn new software using manuals within a short period of time.

Overview

years of professional experience

Work History

SME for Positive Train Control /QA Test Engineer

Norfolk Southern Corporation

Atlanta, Georgia

QA Test Lead

Tata Consulatancy Services

Irving, Texas

11.2023 - 04.2026

Responsible for testing the End-to-End order Management scenarios in Siebel (New, Inflight, Cease, Suspend)
Validating the integration of orders with other systems and completing the entire workflows.
Creation Of customers, configuration of each product and validating the entire flow till billing
Preparation of Test Scenario & Test Cases preparation using Functional Specifications or Requirement documents.
Review business requirements and functional specifications documents to gain a clear understanding of the expected behavior and functionality of Salesforce CRM.
Design test data for testing various scenarios in Salesforce CRM (like leads, accounts, contacts, opportunities).
Managed end-to-end order processing, ensuring accurate documentation and timely service activation.
Coordinated with cross-functional teams to optimize workflow efficiency and resolve order discrepancies.
Oversaw invoicing, payment reconciliation, and dispute resolution to maintain accurate financial records
Collaborated with sales and marketing teams to streamline catalog management and improve customer accessibility.
Monitored OMS provisioning workflows, identifying technical issues and implementing rapid solutions
Ensured compliance with financial policies and industry regulations while optimizing revenue management.
Execute test cases manually across different Salesforce modules (Sales, Service, Marketing, etc.).
Responsible for service provisioning and activation of the products with help of Salesforce CRM.
Executed Functional testing, Regression testing, Sanity testing, Smoke testing & Negative testing as per the requirements with help Groovy script.
Maintained Traceability Matrix to track the requirements to the test cases to ensure complete test coverage in the ALM.
Preparation of Traceability Matrix.
Conducted peer review for Test cases review and Test scenarios.
Responsible for conducting defect triage call.
Sending the timely and appropriate test results updates to Development and Business team.
Performed backend testing to verify the data integrity by passing SQL Queries.
Performed Input validations, User Interface Validations, Browser Compatibility testing and Navigation Testing
Updating the Defect status in Quality center and defect reporting to Business team and retesting the defects.
Analyzing test results, Updating and maintenance of Defects in Quality center.

Test Lead

Prodapt

03.2023 - 11.2024

Preparation of Test Strategy and creating Test Plan, estimation and effort tracking.
Preparation of Test Scenario & Test Cases preparation using Functional Specifications or Requirement documents.
Preparation of writing test cases using Gherkin to define the acceptance criteria for a feature or user story.
Coordinating with onsite team, offshore team for the technical inputs and queries to resolve any technical and project issues.
Executed on Functional testing, UAT, Regression testing, Sanity testing, Smoke Testing & Negative testing with help of SOAP UI, Postman tool.
Managed end-to-end order processing, ensuring accurate documentation and timely service activation.
Coordinated with cross-functional teams to optimize workflow efficiency and resolve order discrepancies.
Oversaw invoicing, payment reconciliation, and dispute resolution to maintain accurate financial records
Collaborated with sales and marketing teams to streamline catalog management and improve customer accessibility.
Tested OSS provisioning flows to ensure SIMs, services, and network features were activated correctly for customers
Validated Physical SIM, eSIM, and Dynamic SIM lifecycle including activation, suspension, reactivation, and SIM swaps
Verified IMSI, ICCID, and MSISDN mapping across OSS, network elements, and BSS systems
Performed eSIM QR code activation and remote profile downloads for supported devices
Executed end-to-end testing from service provisioning through network usage, mediation, rating, and billing
Validated network service enablement such as voice, data, SMS, roaming, and VAS in OSS systems
Ensured usage records (CDRs/EDRs) were captured correctly by the mediation layer without loss or duplication
Verified real-time and batch rating for voice, SMS, data, and roaming based on tariff plans
Tested bundles, add-ons, discounts, promotions, and zero-rating rules for accurate charging
Validated prepaid balance deductions and postpaid usage accumulation
Verified Fair Usage Policy (FUP), data caps, throttling, and over-usage billing
Reconciled network usage, mediation records, rated usage, and billed amounts to prevent revenue leakage
Tested billing cycles, invoice generation, proration, taxes, and one-time charges
Validated roaming billing for both inbound and outbound subscribers
Verified payments, refunds, adjustments, and credit limits in BSS
Performed regression testing after new plans, price changes, and system releases
Logged, tracked, and validated fixes for OSS/BSS defects in provisioning, rating, and billing
Supported UAT, go-live, and production validation for new telecom products and services
Monitored OMS provisioning workflows, identifying technical issues and implementing rapid solutions
Ensured compliance with financial policies and industry regulations while optimizing revenue management.
Collaborated with development, QA, and business analysis teams to understand test data requirements and ensure alignment with project goals.
Review business requirements and functional specifications documents to gain a clear understanding of the expected behavior and functionality of Salesforce CRM.
Verify that Salesforce CRM is responsive and performs well with large amounts of data.
Good understanding of working on the applications developed for touch screen phones.
Verify data integrity and ensure that the data is being stored and retrieved correctly from Salesforce.
To write test cases, test plan and test scenarios for the new features, perform Integration Testing.
Designed and implemented test data management strategies to ensure the availability of high-quality, relevant test data for various testing phases
Conducted training sessions on test data management best practices for team members, promoting a culture of effective data handling.
Managing defect life cycle including defect creation, defect tracking and root cause analysis of defects.
Conducted meeting with the System engineers on briefing the requirements for the new features and them expectation of the system behavior.

E2E/UAT Test Lead/ Test Manager

Cognizant

Atlanta, Georgia

01.2021 - 06.2022

Provider Data Transmission (PDT) is used to manage Provider Data across BCBS Plans.
The modernized provider data foundation will improve accuracy, accessibility and timeliness, enable the BCBS system to execute its data leadership priorities, and further the Brands’ influence as a thought leader in the industry through more effective data analytics.
Preparation of Test Strategy and creating Test Plan, estimation and effort tracking.
Preparation of Test Scenario & Test Cases preparation using Functional Specifications or Requirement documents.
Validating the API response using the SOAP UI and Ready API tool.
Executed on Functional testing, UAT, Regression testing, Sanity testing, Smoke Testing & Negative testing with help of SOAP UI, Postman tool.
Automated the API calls using the SAFT framework with the REST APISS
Worked in CA Dev test tool in creating virtual services to support our API Testing.
Defect Logging and Defect Tracking in JIRA Tool.
Review business requirements and functional specifications documents to gain a clear understanding of the expected behavior and functionality of Salesforce CRM.
Verify that Salesforce CRM is responsive and performs well with large amounts of data.
Performed backend testing to verify the data integrity by passing SQL Queries.
Uploading test cases in QTest Tool.
Conducted training sessions on test data management best practices for team members, promoting a culture of effective data handling.
Designed and implemented test data management strategies to ensure the availability of high-quality, relevant test data for various testing phases.
Keeping track of changes to test data versions can be challenging, especially in dynamic environments. Proper version control practices are necessary to avoid confusion and ensure traceability.
Responsible for conducting the defect triage call and stakeholders.

Education

M.S - Telecommunications and Software Engineering

BITS PILANI

Rajasthan

01.2014

B.E - Electronics & Communication Engineering

Anna University

Chennai

01.2009