SAKTHIVEL S
Chennai
Summary
To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady-paced professional growth.
Overview
16
16
years of professional experience
Work History
Customer Relationship Officer
Airtel Store
07.2023 - Current
- Cultivated strong customer relationships through effective communication and follow-up strategies.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction rates.
- Implemented feedback mechanisms to capture customer insights for service improvement.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Developed training materials for new hires, fostering consistent service standards.
Land Management Section Executive
GEM GRANITES
08.2011 - Current
- Working in GEM GRANITES Land Management Section Executive (Aug 2011 to Till date)
- Led strategic initiatives to enhance operational efficiency across production processes.
- Streamlined supply chain management, reducing lead times and improving resource allocation.
- Developed and implemented training programs for staff, fostering skill development and performance improvement.
- Analyzed market trends to inform product development strategies and drive competitive advantage.
Retail Sales Executive
Reliance Digital
07.2019 - 07.2023
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Managed inventory levels effectively to optimize product availability and minimize stockouts.
- Trained and mentored new sales staff on product knowledge and sales techniques.
- Led promotional campaigns to increase store foot traffic and drive sales growth.
Sale Executive
S.V.Dynamic marketing company
01.2011 - 07.2011
- S.V.Dynamic marketing company worked (Sale Executive) in six months between (Jan 2011-July 2011)
Sweet corn Business
12.2009 - 12.2010
- Sweet corn Business worked in one year (Dec 2009- Dec 2010)
non-voice
IBS
06.2009 - 11.2009
- IBS worked (non-voice) in six months between (June 2009-Nov 2009)
Education
M.Sc - Physics
Vinayaka Missions University (Distance Education)
01.2015
B.Sc - Physics
R.K.M. Vivekananda College
01.2011
H.S.C - undefined
I.C.F. Higher Secondary School
01.2006
S.S.L.C - undefined
Thangam Matriculation School
01.2004
Skills
- Diploma in Computer Application
Personal Information:
TAMIL & ENGLISH
Disclaimer
I solemnly declare that all the above- furnished things are true to my knowledge and honesty.
Hobbies and Interests
PLAYING CRICKET & WATCHING T.V.
Timeline
Customer Relationship Officer
Airtel Store
07.2023 - Current
Retail Sales Executive
Reliance Digital
07.2019 - 07.2023
Land Management Section Executive
GEM GRANITES
08.2011 - Current
Sale Executive
S.V.Dynamic marketing company
01.2011 - 07.2011
Sweet corn Business
12.2009 - 12.2010
non-voice
IBS
06.2009 - 11.2009
B.Sc - Physics
R.K.M. Vivekananda College
H.S.C - undefined
I.C.F. Higher Secondary School
S.S.L.C - undefined
Thangam Matriculation School
M.Sc - Physics
Vinayaka Missions University (Distance Education)
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