MS Office
SAKTHIVEL S
Team Lead - Customer Fulfillment
Puducherry,PY
Summary
Results-driven Customer Fulfillment Team Leader skilled in managing fulfillment operations and optimizing team performance. Expertise in order management, SLA compliance, and performance monitoring, emphasizing process improvement. Experienced in leveraging ERP and SAP systems for efficient order processing and inventory tracking, fostering collaboration to enhance operational efficiency.
Overview
2
2
Languages
3
3
Certifications
10
10
years of professional experience
Work History
Team Lead - Customer Fufillment
Ennoconn India Corporation Private Limited
Puducherry
04.2026 - Current
- Led and supervised the team in customer fulfillment operations, ensuring timely and accurate order processing.
- Monitored daily performance metrics and productivity targets to uphold service level agreements.
- Coordinated with cross-functional teams, including logistics, warehouse, and customer support, to resolve fulfillment issues.
- Trained and mentored team members to enhance performance and operational efficiency.
- Analyzed workflow bottlenecks and implemented process improvements to boost customer satisfaction.
- Handled escalations and provided effective resolutions for complex customer and operational concerns.
- Prepared performance reports, and communicated key operational insights to management.
- Ensured compliance with company policies, quality standards, and operational procedures.
Delivery Coordinator II
NCR Voyix Corporation
Puducherry
01.2022 - 03.2026
- Managed end-to-end order fulfillment, ensuring on-time and in-full (OTIF) delivery.
- Coordinated with cross-functional teams to streamline order execution and delivery.
- Streamlined logistics and shipment planning to ensure alignment with customer commitments.
- Served as a key liaison among customers, sales, supply chain, and project teams to facilitate communication and resolve issues.
- Managed order scheduling, lead times, and supplier sourcing for timely fulfillment.
- Monitored inventory and supplier performance, proactively resolving delivery and production issues to maintain operational continuity.
- Handled order changes, delivery updates, and maintained accurate order data in ERP systems.
- Contributed to process improvements in demand fulfillment and order management.
Manager
LOCUS - Institute of Math-Science Education
Puducherry
01.2018 - 12.2021
- Cultivated relationships with students, parents, and external stakeholders to enhance communication and support.
- Oversaw budgeting, financial processes, and record management.
- Supervised faculty and support staff, ensuring effective operations.
- Oversaw procurement, vendor coordination, and invoicing to ensure seamless operational efficiency.
- Coordinated student services, including career guidance programs, to facilitate student success and engagement.
- Supported recruitment, marketing, and admissions activities.
- Handled queries, complaints, and policy implementation.
- Ensured quality standards in academic programs and evaluations.
- Organized academic events, activities, and scholarship examinations.
Junior Assistant
Sri Manakula Vinayagar Medical College & Hospital
Puducherry
06.2016 - 12.2017
- Coordinated meetings and documented minutes to facilitate clear communication.
- Coordinated meetings and documented minutes to ensure all participants were informed.
- Maintained and organized files and records.
- Maintained and organized files and records for easy retrieval and reference.
- Managed incoming mail and phone calls to ensure timely communication.
- Coordinated travel plans and event logistics.
- Oversaw office supplies and inventory to ensure uninterrupted office operations.
- Performed basic bookkeeping and invoice processing.
Education
M.Com - Business Finance
Pondicherry University
Puducherry, India 04.2001 -
B.Com - General
Tagore Arts And Science College
Puducherry, India 04.2001 -
HSC - Accounting
V.O.Chidambaranar Government Higher Secondary School
Puducherry, India 04.2001 -
SSLC -
Thamizh Thendral Thiru. Vi. Ka. Government High School
Puducherry, India 04.2001 -
Skills
Customer Fulfillment Operations
Team Leadership & Coaching
SAP
ERP Systems
Order Management
Inventory Management
SLA & KPI Monitoring
Process Improvement
Customer Service Excellence
Performance Management
Data Analysis & Reporting
Cross-Functional Coordination
Software
ERP Oracle Business Suite
SAP GUI for Windows 800
Certification
Supply Chain Foundations: Analytics
Interests
Cricket
Drums
Keyboard
Timeline
Team Lead - Customer Fufillment
Ennoconn India Corporation Private Limited
04.2026 - Current
SAP ERP Essential Training
05-2025
Supply Chain Foundations: Analytics
05-2023
Delivery Coordinator II
NCR Voyix Corporation
01.2022 - 03.2026
Manager
LOCUS - Institute of Math-Science Education
01.2018 - 12.2021
Junior Assistant
Sri Manakula Vinayagar Medical College & Hospital
06.2016 - 12.2017
Tally ERP 9
05-2013
M.Com - Business Finance
Pondicherry University
04.2001 -
B.Com - General
Tagore Arts And Science College
04.2001 -
HSC - Accounting
V.O.Chidambaranar Government Higher Secondary School
04.2001 -
SSLC -
Thamizh Thendral Thiru. Vi. Ka. Government High School
04.2001 -
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Date:
Place:
Signature
(SAKTHIVEL S)