Sakthivel Thayumanavan
Bengaluru
Summary
Results-oriented Senior Customer Service Associate with expertise in customer relationship management, staff training, and impactful communication.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Associate
Wildcraft Pvt Ltd
Bangalore
08.2024 - Current
- Assisted customers with product inquiries and resolved service-related issues promptly.
- Managed customer complaints, escalating critical issues to relevant departments.
- Trained new staff on customer service protocols and company policies effectively.
- Collaborated with sales team to improve product knowledge for enhanced support.
- Worked with various departments to ensure timely resolution of customer issues.
- Utilized active listening and open-ended questions to identify customer needs.
- Updated customer information in databases for future reference.
- Prioritized tasks to achieve service goals efficiently.
Purchase Analyst
Wildcraft Pvt Ltd
Bangalore
03.2022 - 08.2024
- Coordinated with Design, Finance, Taxation, and Vendors to address project-related issues.
- Issued quantity clearances and ensured material readiness for timely inspections and supply activities.
- Supervised supplier performance to guarantee compliance with contract terms and implemented corrective measures.
- Monitored purchase order timelines and delivery schedules to meet KPIs, counseling suppliers on performance issues.
- Collaborated with Production and Logistics Departments to evaluate suppliers and negotiate pricing agreements.
- Liaised with departments and suppliers to resolve changes in specifications, pricing, and technical matters.
- Prepared purchase reports with cost analyses and monitored stock levels for timely reorders per budget approvals.
- Coordinated with the delivery team to manage delays and rescheduled orders effectively.
Store Incharge
Wildcraft Pvt ltd
Bangalore
01.2019 - 03.2022
- Ensured high customer satisfaction through exceptional service delivery.
- Motivated sales team to achieve objectives by training and mentoring staff.
- Developed business strategies to attract new customers and increase store traffic.
- Trained new staff to enhance team performance and service quality.
- Responded professionally to customer complaints and concerns, resolving issues promptly.
- Ensured compliance with health and safety regulations in store operations.
- Created promotional materials and arranged in-store displays to boost sales.
- Monitored inventory levels and placed orders for new items as needed.
HR Executive and Recruiter
Wildcraft Pvt ltd
Bangalore
10.2017 - 01.2019
- Facilitated employee engagement activities to enhance workplace morale.
- Managed employee grievance handling to address concerns promptly and effectively.
- Coordinated onboarding and exit formalities for new hires and departing employees.
- Communicated welcome emails to all staff regarding new joiners.
- Shared new hire details with networking and admin teams for system setups.
- Collaborated with bank executives to establish salary accounts for new employees.
- Ensured timely completion of onboarding processes, including offer letters and employee ID creation.
- Oversaw hiring and training procedures, maintaining a current employee handbook.
Financial Analyst
Hotel Park Plaza
Coimbatore
02.2015 - 01.2017
- Analyzed financial data to support budgeting and forecasting processes.
- Assisted in developing annual budgets aligned with organizational goals.
- Utilized accounting software for accurate data entry and reporting tasks.
- Prepared monthly balance sheets, income statements, cash flows statements, budgets.
Logistics Executive
Agility Logistics
KL
03.2013 - 01.2015
- Designed efficient warehouse and distribution center layouts to optimize operations and capacity.
- Organized transportation activities, managing goods storage and information from origin to delivery.
- Coordinated and tracked goods movement through logistic pathways for timely execution.
- Executed logistics plans to ensure on-schedule delivery of products and packages.
- Reviewed freight rates and transportation costs to minimize operational expenses.
- Maintained quality standards throughout logistic processes, ensuring consistent service excellence.
Education
Bachelor of Arts - Commerce With Computer Application
Karpagam Arts And Science Collage
Coimbatore 04-2011
Skills
- Customer relationship management
- Staff training and development
- Database management
- Product expertise
- Vendor coordination
- Time management
- Effective communication
- Client engagement strategies
- Staff oversight
- Service recommendations and improvements
- SOP development
- Policy enhancement
- Escalation management
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Certification
- Human Resource Management by UGC Training - 6 Months
Timeline
Senior Customer Service Associate
Wildcraft Pvt Ltd
08.2024 - Current
Purchase Analyst
Wildcraft Pvt Ltd
03.2022 - 08.2024
Store Incharge
Wildcraft Pvt ltd
01.2019 - 03.2022
HR Executive and Recruiter
Wildcraft Pvt ltd
10.2017 - 01.2019
Financial Analyst
Hotel Park Plaza
02.2015 - 01.2017
Logistics Executive
Agility Logistics
03.2013 - 01.2015
Bachelor of Arts - Commerce With Computer Application
Karpagam Arts And Science Collage