Experienced Certified Scrum Product Owner (CSPO) with 12+ years of expertise in FinTech, specializing in stakeholder management, process improvement, and digital transformation in End-to-End payment operations. Proven track record in requirements analysis, cross-functional collaboration, and driving business value through data-driven solutions. Expert in payment systems integration (SWIFT, SEPA, ACH, CHAPS) with strong analytical skills in SQL, Python, and business intelligence tools. Known for reducing operational risk, optimizing workflows, and delivering measurable business outcomes through strategic automation and effective stakeholder alignment.
KEY ACHIEVEMENTS & PROJECTS
SWIFT Payments Automation Project - Revolut: Led automation project, achieving 90% processing accuracy and 95% payment success rate through enhanced backend logic and stakeholder collaboration
Reconciliation Process Optimization - Revolut: Reduced reconciliation discrepancies from £250M to under £1M through root cause analysis and automation implementation, improving success rate to 90%
Cross-Departmental Collaboration Framework - Revolut: Designed PHIX ticketing system in JIRA for cross-functional project tracking, facilitating collaboration between engineering, product, compliance, and risk teams
Fraud Detection System Integration - PayPal: Led stakeholder collaboration to automate fraud detection workflows, improving validation efficiency and accuracy by 25% through requirements analysis and user story creation
AML Transaction Monitoring Enhancement - PayPal: Gathered business requirements for rule-based AML monitoring across EMEA/APAC markets, increasing true positive detection by 18% and reducing manual triage by 30%