Saleem S

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Worked different stations to provide optimal coverage and meet production goals.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Adjusted equipment to meet different productivity levels.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Held weekly team meetings to inform team members on company news and updates.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

Fintech

• Passionate about learning and committed to continual improvement.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
• Issued tickets to customers and collected payment and fees for desired services.
• Assisted customers in entering and exiting rides, providing balance support and general directions.
• Trained new recreation attendants on safety procedures and customer service tactics.

• Listened to customers' questions and concerns to provide answers or responses.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Assigned and designated job territories to customer care staff according to performance and history.
• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Conducted surveys to determine customer opinion of products and services.
• Offered free products or services to pacify irate or unsatisfied customers.