Saleem Ahmed Syed

• Advise and support students applying to public and private universities in France, from program selection to post-arrival integration.
• Draft and review Statements of Purpose (SOPs), assist with academic document preparation, and ensure alignment with admission requirements.
• Guide students through scholarship opportunities, including eligibility assessments and successful application submissions.
• Oversee the entire Campus France process, ensuring compliance with Etudes en France protocols, interview readiness, and timely follow-ups.
• Provide end-to-end French student visa assistance, including document verification and consular procedure support.
• Assist students in securing accommodation, arranging health insurance, and managing pre-departure financial planning.
• Coordinate post-arrival services such as residence permit registration, university onboarding, and cultural adaptation activities.
• Handle an average of 25+ student consultations daily across calls, emails, and other communication channels, maintaining high service quality and responsiveness.

• Delivered chat-based support for Myntra customers, addressing concerns related to order tracking, returns, exchanges, refunds, and product queries. • Handled inbound customer service calls during peak times to ensure seamless support across channels. • Mentored and trained new hires on chat protocols, customer service best practices, and internal systems to ensure consistent service quality. • Played a key role in maintaining high customer satisfaction scores and service level agreements (SLAs). • Collaborated with cross-functional teams to resolve complex customer issues efficiently and professionally.

• Provided real-time chat support to US-based customers for Overstock, a leading e-commerce platform. • Resolved queries related to order placement, product returns, defective items, coupon application, and sales support. • Ensured customer satisfaction by delivering prompt, accurate, and empathetic assistance in a high-volume support environment. • Maintained quality and compliance standards while multitasking across multiple customer chats. • Contributed to team KPIs including first response time, resolution rate, and customer satisfaction scores (CSAT).

•Managed approximately 40 Chats per day from customers