Summary
Overview
Work History
Education
Skills
Timeline
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Salena Burroughs

Indianapolis,IN

Summary

With over six years of experience in clinical trial operations, I currently specialize in managing complex patient recruitment and retention strategies at ICON Strategic Solutions. My role focuses on optimizing trial budgets, coordinating service provider activities, and ensuring the seamless execution of recruitment and retention initiatives. Leveraging strong project coordination skills, I contribute to the development of scalable standards and best practices for long-term sustainability in clinical operations.

Partnering with cross-functional teams, I have worked to execute and implement innovative solutions to strengthen patient engagement across key therapeutic areas, including Oncology, Neuroscience, Pulmonary Hypertension, and Specialty Ophthalmology.

Overview

10
10
years of professional experience

Work History

Operations Recruitment Manager - Patient & Site Engagement

ICON Clinical Research (in partnership with Johnson & Johnson)
11.2021 - Current
  • Translate project experiences into standards and best practices for long-term sustainability
  • Ensure accuracy and oversight of scope of work for services providers’ planned services and budgets. This includes forecasting and proactive management of PSE trial budgets and purchase orders
  • Keep the project plan updated in relation to timelines and budget/budget forecasting based on the scope of work for delivery of the tools and tactics for a clinical trial
  • Drive execution of recruitment & retention tactics and initiatives for clinical studies through management of service providers as required by business which includes: review of creative and content development, global translations, material production, technical development of apps, websites, and other technical tools to promote patient/caregiver and/or site engagement
  • Ensure compliance with Johnson & Johnson policies by way of documentation, compliance review, and approval of tools and tactics
  • Maintain oversight for CIRB/EC approvals, as needed
  • Ensure clear communication with all stakeholders throughout tactic development process to ensure clearly defined expectations. Stakeholders include: service providers, CRO, study and clinical teams, PSE team members, leadership, and compliance
  • Contribute to study meetings via facilitation, attending, and/or presenting
  • Maintain deep understanding and use of Johnson & Johnson financial and contracting systems
  • Drive informed consent and/or eConsent development of master informed consent form
  • Ensure development and delivery of presentations and workshop content at International Investigator Meetings, ad hoc meetings, and other similar meetings
  • Maintain sufficient knowledge of therapeutic area for role and responsibilities

Senior Project Specialist - Clinical Design, Delivery & Analytics (Patient & Site Experience)

Syneos Health (in partnership with Eli Lilly & Co.)
10.2018 - 10.2021
  • Assisted with identification of and contracting with approved vendors and manage deliverables, timelines, cost, communication, etc.
  • Reviewed accuracy of SOW’s and work orders with procurement team for approved vendors
  • Provided vendor management, inclusive of ensuring key deliverables are met, potential scope creep was identified, and change orders were developed, as necessary
  • Created and maintained metric reports, inclusive of data collection from multiple sources, for delivery to clients or senior management
  • Assisted with reconciliation and identification of budget overrun
  • Reviewed and approved invoices from sites or vendors and to the client
  • Coordinated and supported activities associated with digital communication for both internal and external engagement
  • Scheduled ad hoc and recurring meetings via Outlook and MS Teams
  • Assisted with logistical planning of clinical trial simulations and events of various sizes at both offsite and onsite locations with clinical study teams and external participants
  • Created, updated, and maintained area’s shared information, including posting monthly reports and schedules to websites, databases, collaboration sites, etc.
  • Managed CoDESIGN activities in partnership with study teams and business partners as the need or opportunity arose
  • Developed various SharePoint sites and managed site functions and permissions
  • Coordinated the selection of patient attendees with specified disease state with our external patient recruitment vendors
  • Assisted associates with brainstorming recruitment strategies, tools and tactics, methods, etc. for initiative to increase diversity in clinical trials
  • Tracked output results from CoDESIGN sessions in lessons learned database
  • Maintained proper documentation storage requirements to ensure compliance and audit preparedness
  • Tracked social media content and consents for @LillyTrialsTwitter and the Lilly Trial Guide website

Senior Specialist - Clinical Design, Delivery & Analytics (Patient & Site Experience)

Diverse Staffing (in partnership with Eli Lilly & Co.)
04.2017 - 09.2018
  • Proactively maintained daily calendars of business partners, including scheduling ad hoc and recurring meetings
  • Arranged travel for key department members for attendance at customer meetings, outside functions, activities, board meetings, etc.
  • Planned meetings and events of various sizes at both offsite and onsite locations
  • Maintained, handled, and processed confidential information
  • Coordinated departmental transactions in SAP
  • Represented the administrative staff or the department on task-forces/committees
  • Created, updated and maintained area’s shared information, including posting monthly reports and schedules to websites, databases, collaboration sites, etc.
  • Prepared Electronic Expense Reporting System (EERS) requests
  • Managed CoLAB activities in partnership with study teams, management, and business partners as the need or opportunity arose
  • Created, updated and maintained functions and permissions in SharePoint and iObeya

Program Assistant - Occupational Therapy Department

Indiana University-Purdue University
09.2015 - 04.2017
  • Assisted Academic Fieldwork Coordinator with management of the fieldwork education program
  • Maintained/updated the fieldwork database (in MS Excel), initiated fieldwork and departmental reports for internal/external stakeholders, corresponded with fieldwork coordinators and educators via email and phone, assigned student fieldwork placements, prepared/sent and recorded fieldwork site reservations, communicated fieldwork information to students, and conducted data analysis of evaluations and surveys
  • Ensured compliance with ACOTE fieldwork standards
  • Collaborated with SHRS Administrative Assistant for Clinical Education on legal fieldwork contracts
  • Assisted Academic Fieldwork Coordinator in planning and implementing fieldwork focus groups, fieldwork site visits, and continuing education events for the site fieldwork educators and coordinators
  • Served as department receptionist, which included daily interactions with students, visitors, faculty, and staff
  • Supported faculty by completing administrative tasks as assigned (syllabi, exams, handouts, copying, faxing, textbook orders course evaluations, etc.)
  • Booked travel arrangements for faculty, guest speakers, interview candidates, etc.
  • Served as back-up to the Office Manager when necessary (served as interim Office Manager for 2 months)
  • Served on Search & Screen Committees
  • Collaborated with Office Manager on student-related activities and departmental events

Education

Bachelor of Arts - General Studies, Minor in Health Education

Indiana University-Purdue University
Indianapolis, IN
05-2014

Skills

  • Systems: Microsoft 365, MS Teams, iObeya, Excel, PowerPoint, Word, Salesforce, SharePoint, CPS, SAP, Ariba, Veeva Vault Clinical
  • Organizational structure
  • Team Orientation
  • Vendor Management
  • Change Management
  • Adaptability
  • Problem solving
  • Project Management
  • Self-management
  • Time management
  • Customer Service
  • Recruitment strategies

Timeline

Operations Recruitment Manager - Patient & Site Engagement

ICON Clinical Research (in partnership with Johnson & Johnson)
11.2021 - Current

Senior Project Specialist - Clinical Design, Delivery & Analytics (Patient & Site Experience)

Syneos Health (in partnership with Eli Lilly & Co.)
10.2018 - 10.2021

Senior Specialist - Clinical Design, Delivery & Analytics (Patient & Site Experience)

Diverse Staffing (in partnership with Eli Lilly & Co.)
04.2017 - 09.2018

Program Assistant - Occupational Therapy Department

Indiana University-Purdue University
09.2015 - 04.2017

Bachelor of Arts - General Studies, Minor in Health Education

Indiana University-Purdue University

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Salena Burroughs