SALIHA SIDDIQUI
Delhi
Summary
Looking forward to an opportunity for working in dynamic, challenging environment, where I can utilize skills for developing my career and for the growth of the organization.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Cube - Process - Meydan Free Zone
08.2023 - Current
- Assists both B2B and B2C partners in establishing their businesses and provide support throughout the setup process
- Collaborated with the MSP team across various departments, including the Lead Qualification team, Business Setup Advisors, Applicant Support team, and Client Servicing team.
- Built sustainable relationships of trust through open communication with customers.
- Responsibilities encompass all employee and corporate services, such as visa processing, employment contracts, setting up new companies, and license renewal, among others.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Executive
Adron Softech
Delhi
01.2019 - 07.2023
- Handle inbound inquiries and leads from international customers via phone, email, or other communication channels
- Engage with customers to understand their needs, provide product/service information, and offer solutions that meet their requirements
- Build rapport and maintain positive relationships with customers to enhance their overall experience and increase customer satisfaction
- Effectively communicate product features, benefits, and pricing to persuade customers to make a purchase
- Utilize consultative selling techniques to identify opportunities for upselling or cross-selling additional products/services
- Provide accurate and timely information to customers regarding product availability, shipping details, and any other relevant queries
- Process sales orders and ensure all necessary documentation is completed accurately.
Education
Bachelor's of Arts -
Swami Vivekanda Subharti University
Meerut Skills
- Customer Relationship Management
- Inbound And Outbound Calling
- Prioritization
- Call Center
- Sales
- Ms Office Applications
- Customer Service
- Product Education
- Complaint Handling
- Senior leadership support
- Service Upselling
Roles And Responsibilities
- Handle inbound inquiries and leads from international customers via phone, email, or other communication channels.
- Engage with customers to understand their needs, provide product/service information, and offer solutions that meet their requirements.
- Assists both B2B and B2C partners in establishing their businesses and provide support throughout the setup process.
- Collaborated with the MSP team across various departments, including the Lead Qualification team, Business Setup Advisors, Applicant Support team, and Client Servicing team.
Affiliations
- Traveling
- cooking
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Customer Care Representative
Cube - Process - Meydan Free Zone
08.2023 - Current
Executive
Adron Softech
01.2019 - 07.2023
Bachelor's of Arts -
Swami Vivekanda Subharti University
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