Salil Rane
Mumbai
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Summary
Accomplished with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Results-drive with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Performance-driven with 23 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
26
26
years of professional experience
Work History
Associate Vice President Customer Success Group
Tata Communications Ltd
04.2019 - Current
- I am responsible for growing the current revenue base of 330 million $ for West Enterprise team , BFSI Vertical , TCS & MECCA region .
- I am responsible for a 30 million $ of churn target, also Manage a Senior & large team Stationed in India & MECCA .
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Clarified roles, responsibilities and expectations of staff.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and outlined processes for achievement.
- Established performance goals for department and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Increased company growth through collaboration with sales and marketing departments.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Created customer support strategies to increase customer retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Collaborated with sales and product teams to address customer success objectives.
- Ensure organizational goal for NPS are met .
- Churn Management & revenue Goals for the region are met .
Regional Sales Manager
Tata Communications Ltd
04.2017 - 03.2019
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Responsible for region revenue of 80 million $.
- Gross Sales AOP of 40 million $ to be achieved on Annual basis
Ecommerce India Head
Tata Communications Ltd
04.2016 - 03.2017
- Leveraged multiregional talent for optimal productivity and coordination of team strengths and weaknesses, routinely exceeding quarterly and annual goals.
- Methodically grew and exceeded sales and revenue target for fiscal year.
- Developed solutions to sales challenges and maximized business opportunities.
Strategic Account Regional Lead for Rest of India
Tata Communications Ltd
04.2014 - 03.2016
- Visited sites periodically to view service levels and adherence to global service standards.
- Attended weekly meetings to discuss and optimize strategies.
- Grow & and Nurture Strategic Accounts for India Region , Ensure the Sales AOP targets are achieved by the team on fiscal year basis .
- Monitored staff performance by actively engaging in and observing day-to-day activities.
Region Head West
Tata Communications Ltd
04.2009 - 03.2013
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Recognized and rewarded performance to motivate continued success.
Strategic Account Manager
Tata Communications Ltd
06.2005 - 03.2009
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Monitored sales performance metrics to achieve strategic account objectives.
- Generated pipeline to close revenue and attain quota.
Sales Manager
Tata Teleservices Ltd
04.2000 - 05.2005
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Manager
Mahindra Holidays & Resort India
04.1997 - 02.2000
Education
Bachelor of Science - Botany
06.1993
Skills
- Articulate Communication
- Special Promotions Planning
- Profit Objectives
- Critical Thinking
- Strategic Vision
- Budgeting and Forecasting
- Process Optimization
- Business Storytelling
- Mentoring
- Process Improvement
- Sales and Marketing Leadership
Timeline
Associate Vice President Customer Success Group - Tata Communications Ltd
04.2019 - Current
Regional Sales Manager - Tata Communications Ltd
04.2017 - 03.2019
Ecommerce India Head - Tata Communications Ltd
04.2016 - 03.2017
Strategic Account Regional Lead for Rest of India - Tata Communications Ltd
04.2014 - 03.2016
Region Head West - Tata Communications Ltd
04.2009 - 03.2013
Strategic Account Manager - Tata Communications Ltd
06.2005 - 03.2009
Sales Manager - Tata Teleservices Ltd
04.2000 - 05.2005
Sales Manager - Mahindra Holidays & Resort India
04.1997 - 02.2000
Mumbai University , India - Bachelor of Science, Botany
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