Salil Sudhakar

• Currently working on Chorus NZ project as Lead Engineer- Monitoring team of IP and TX
• Managing customer escalated complaints on the services and provide solutions
• Raising tickets for any network fault and after completing the first level troubleshooting escalating to the next level
• Prepare incident report for high priority faults
• Communication and follow up with field engineer for faster restoration
• Ticket auditing which has raised for the faults to be fixed & chasing the issues being raised under incident management tickets
• Monitoring of the real-time network performance degradation alarm through Netcool
• Work on tool Like, U2000, SOEM, NFM-P (5620 SAM /Nokia 7x50 Router), AMS-Cu (Nokia Cu Network, Access Router), AMS-Fi (Nokia Fibre Network Access Router), PSTN using Customer Multi Access Radio (CMAR) and DMR network management, NFM-T (WaveSuite) for Nokia DWDM 1830 PSS, Netcool , BMC Remedy
• Perform daily check and prepare activity reports and dashboard
• Work on Incidents for the Jeopardy Management and mitigation.

• Role is to provide a strategic direction across the delivery of the multi-sourced services or of a subset of them within the operational process
• This role has the responsibility for assessing all incidents and providing the direction and communication needed to resolve the incident quickly and efficiently as possible
• Ensure all faults are managed effectively according to WLA/SLA requirements by whole of Service Operations
• Assesses stalled incidents and takes appropriate action to move them through the process
• Tracks cases to ensure timely response in accordance with Service Level Agreement
• Monitors the incident management system for incidents that are unassigned, not active, breaching or close to breach the SLO threshold
• Ensures the status, progress, and history of the incident is up to date and correct for incidents that are not formally escalated
• Provides inputs to review teams for performance improvement
• Has the authority to identify an owner for an Incident when required in case of a bouncing of incidents
• Ensures misrouted cases are trapped and assigned to correct support workgroups
• Enables and coordinates communication between the different Resolving Groups for the all incidents
• Manage high priority incidents through to closure
• Manage the progression and closure of other incidents
• Escalate any potential issue to the Senior Incident Managers at agreed times
• Chair bridge calls of critical incidents for effective coordination, incident resolution and service restoration
• Ensure that incidents are quickly communicated / escalated to the business community by engaging with the relevant teams for all clusters impacted by an incident
• Engage with key stakeholders as required to support the recovery of Major Incidents.

FM (Fault Management) and PM (Performance Management) and escalation for RAN KPI’s.

• Monitoring core alarms (RNCs, BSCs, 2G/3G/4G sites, Trunk Groups & MGWs, GPRS), IP alarms( Routers, IP-Broad Band), Transmission alarms (node isolation of MPR/AWY links)
• Analyzing the degradation of Radio N/W, and escalation to concern team.
• Checking the alarms of sites on 2G OMCR, 5620 SAM for LTE and Working UMTS VFQ-9353.
• Faults on switches WCS01/02 information to L2 core team on priority.
• Traffic alarms, Node-isolation of MPR/AWY or link between two sites & Housekeeping alarms on Go Global application (Transmission) monitoring and escalation to L2 TX team or Fields team.
• Checking IP alarms of different Routers on 5620 SAM and escalate those alarms to IP teams.
• Creating Trouble Ticket with the priority (P1, P2 and P3) as per the alarm.
• Handling the WO (work order), CO (change order), Critical/Major outage and update to Customer.
• Periodic NPO reports, for degradations early information to RNO team for action.
• Good knowledge of tools like BMC Remedy, ITSM ,Netcool and Citrix

• Commissioning & maintenance of GSM Alcatel BTS.9100, MOTOROLA GSM DUAL BAND, MOTOROLA BSC for GSM and GCLOCK calibration of MOTOROLA BTS by AGILENT tool.
• Operation & Maintenance of network element.
• Acceptance Test (AT) FOR BTS and Transmission.
• BSC Monitoring & troubleshooting with the help of NOC.
• VSWR testing of feeder cable with Agilent technology site masters.
• BSS (BTS) Equipment of ZTE (CDMA) I1, I2, HUAWEI BBU 3900 BTS (CDMA), BSS (BTS, BSC) Equipment of Alcatel (France), ZTE ZXSDR GSM BTS for 3G.
• Microwave NEC iPasolink, IDU RTN 605 (HUAWEI) and UBR( Radwin).
• Used Netnumen client for BSC login (ISMG and OMCB client as well) for alarm monitoring.
• Liaises with other service providers regarding network outages.
• Ensures end-end support, coordination and control for customer complaints.
• Schedule Back-up and Documentation.
• Preventive Maintenance and Fault Management of all 2G, 3G and CDMA sites. (total approx. 165)