Salil Vaidya

a) Responsible for the growth in Liabilities and Investments Portfolio assigned

b) Review customers wealth needs and proactively engage with the customers to validate the understanding of their needs

c) Review product penetration for the assigned client base, identify potential customers who can be sold tailored products to enhance product penetration

d) Ensure coverage of all relationships through customer engagements, risk profiling and financial planning

e) Strengthening client relationships by sourcing Assets such as Home Loans, Auto Loans, Working Capital, etc.

f) Organize customer events to enhance customer bonding

g) Ensuring KYC/KML compliance along with FEMA & other banking regulation.

a) Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for Imperia customers

b) Enhancing customer wallet size by making HDFC as Primary Bank & by helping them in managing their Wealth, CASA, Liabilities & Loans

c) To ensure zero defects processing of all customer requests, judicious utilization of financial & non-financial authority

d) To ensure process compliance as per the set Audit and SQ guidelines So that

e) The Imperia Desk achieves the prescribed Service Excellence standards

f) Managed to increase portfolio size by 9% to 163 Cr

g) Managed to achieve 3.6 Cr of Home Loan Disbursement for the F.Y. 2022 – 23 & 5 Cr for FY 2021 – 22

h) Managed to Achieve Income Target of 31 L for F.Y. 2022 – 23 through the cross sales of Credit Cards, Personal & Business Loans, Loan Against Properties alongside with the help Life & Non-Life Insurance Products

i) Awards & Certificates for the F.Y. 2021 – 22 & F.Y. 2022 – 23:

o Certificate of Appreciation for the Sales of Mutual Funds

o Certificate of Appreciation for the sales of HDFC Life Insurance Products

o Certificate of Appreciation for the sales of TATA AIA Life Insurance Products

o Troffey of Excellence for the sales of Aditya Birla Sunlife Insurance Products

o Certificate of Appreciation for the sales of Aditya Birla General Insurance

a) Developing & sustaining relationship by the acquisition of new customers to the bank

b) Managed to increase portfolio size from 0 to 7 Cr by the acquisition of CASA, Fixed Deposits, Home Loans, Lockers & Agricultural Loans

c) Cross Sales of Life Insurance & Non-Life Insurance Products

d)Evaluating new Account Documentation to understand the nature of customers business & to assess risk associated with it in terms of KYC & AML standards

e) Ensuring smooth functioning of the branch by handling customer queries and providing them with the best solution

f) Maintain compliance for the branch alongside with Branch Operations Manager

a) Spearheading a team of Assistant Acquisition Managers for implementing strategic sales plan that expands company customer base and ensure brand presence

b) Developing and sustaining relationships with the clients for effective cross-selling of banking products

c) Evaluating New Account Documentation to verify information of new accounts acquired by Acquisition Managers to understand nature of customers’ business & to asses risk associated with the client in term of Anti Money Laundering (AML)

d) Increased branch CASA Book size by 12% on Year-on-Year basis

e) Compiling data and preparing MIS reports to analyze the performance of branch and put-up detailed review notes to appropriate authorities

f) Assisting in establishing processes, formulated SOPs / SLAs and building an efficient team; conducting training programs on sales concepts for the staff on monthly basis

g) Preparing:

o Daily, Weekly & Monthly MIS Reports for Sales and Collection

o Presentations, graphs and analytical reports

o Ad-hoc reports on operations data upon requests

a) Providing efficient service in meeting customers banking needs & proactive management of client issues; supervise staff to endure highest service of standards of Privilege Banking rendered to customers

b) Managed to increase branch profitability by 21% through promoting sales of CASA, Cash Management Services, Working Capital, Home Loans, Auto Loans & Personal Loans.

c) Established credibility in creating relationships with major Clients and Customers through Portfolio management coupled with proven capability in managing customer centric banking operations while adhering to KYC guidelines

d) Conduct accounts monitoring and timely Intimation to customer to improve his average balance

e) Adhered to RBI, KYC, SEBI & LRS rules & regulations