MUHAMMED ISMAIL
Dubai
Summary
Accomplished Shift Supervisor at ADNOC DISTRIBUTION with proven leadership and time management skills. Successfully managed teams to enhance shift efficiency and customer satisfaction. Expert in MS Excel and interpersonal communication, consistently resolving customer issues promptly. Proactively improved operational processes, achieving a 70% increase in team productivity. Adaptable and professional in dynamic environments.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
ADNOC DISTRIBUTION
AJMAN
05.2021 - Current
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Managed store closing and opening procedures to ensure safety and security.
- Complied with company standards and policies, setting example for team members.
- Prepared end-of-shift reports for management review and approval.
Resolved customer complaints promptly and professionally.
Visa Service Agent
Green Valley Tours And Travels
Dibba
09.2019 - 04.2021
- Identified potential risks associated with visa applications and provided solutions that minimized delays or rejections.
- Followed up with customers after the completion of their visa application process in order to ensure satisfaction.
- Created detailed reports summarizing customer data for internal use as well as external agencies such as embassies or consulates.
- Handled customer inquiries promptly via telephone, email or face-to-face meetings.
- Reviewed submitted documents carefully before forwarding them on for approval.
Reservation Executive
Akbar Travels of India Pvt. Ltd
Triprayar
03.2018 - 07.2019
- Managed the entire visa application process for clients, including researching relevant documents, and preparing applications for submission.
- Followed up with customers after the completion of their visa application process in order to ensure satisfaction.
- Created detailed reports summarizing customer data for internal use as well as external agencies such as embassies or consulates.
- Handled customer inquiries promptly via telephone, email or face-to-face meetings.
- Reviewed submitted documents carefully before forwarding them on for approval.
Education
Graduate - B.com Finance
University of Calicut
Kerala, IndiaSkills
- MS Word
- MS Excel
- Interpersonal skills
- Communication skills
- Quick learner
- Proactive attitude
- Leadership qualities
- Time management
Certification And Training
- Foundation in Travel & Tourism, IATA, UFTAA
- Diploma in GDS, Galileo, Amadeus, Sabre
- Airport Training Programme, Cochin International Airport Limited
Languages
- Malayalam
- English
- Hindi
- Arabic
Personal Informations
Passport Number: R5125217
Passport Expiry Date: 12/19/27
Gender: Male
Marital Status: Married
Religion: Muslim
Visa Status: Employment
Timeline
Shift Supervisor
ADNOC DISTRIBUTION
05.2021 - Current
Visa Service Agent
Green Valley Tours And Travels
09.2019 - 04.2021
Reservation Executive
Akbar Travels of India Pvt. Ltd
03.2018 - 07.2019
Graduate - B.com Finance
University of Calicut